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Adobe XD crashes on Launch on Windows

Forum|Forum|7 years ago
May 17, 2018
5 replies
8325 views

I am experiencing constant crashing on opening on Adobe XD.

Faulting application name: XD CC.exe, version: 8.0.22.11, time stamp: 0x5aebc274

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.17672.1000, time stamp: 0x9241c270

Exception code: 0xc000027b

Fault offset: 0x00000000004d6f6d

Faulting process id: 0xaa4

Faulting application start time: 0x01d3edf59357dfc4

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report Id: 74927d71-b010-4435-9ed9-12bc3302d959

Faulting package full name: Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte

Faulting package-relative application ID: App

This is what i got from the event viewer log. I think the issue is related with a XAML dll file. Is there a fix or any workarounds to get XD working?

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Correct answer inuris

I've got the same problem with

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

And I have solved that by going to C:\Program Files and make sure that my current Windows user have Full Control with the WindowsApps folder.

You can do it by following this tutorial: https://www.maketecheasier.com/access-windowsapps-folder-windows-10/

D

Daus III

Participant

Hi there,

I'm also experiencing this type of error, and I've already tried many times doing all the solutions that have been posted here and other forum as well such as the crashing white screen error but it still doesn't work for me . Please help me

Faulting application name: XD.exe, version: 24.0.22.19, time stamp: 0x5db735f5
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.449, time stamp: 0xb90db728
Exception code: 0xc000027b
Fault offset: 0x0000000000712ec0
Faulting process id: 0x4100
Faulting application start time: 0x01d5c41235a22521
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_24.0.22.19_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 3ca4bc01-c0c9-403d-b4e1-ed8c869f6324
Faulting package full name: Adobe.CC.XD_24.0.22.19_x64__adky2gkssdxte

inurisCorrect answer

Participant

I've got the same problem with

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

And I have solved that by going to C:\Program Files and make sure that my current Windows user have Full Control with the WindowsApps folder.

You can do it by following this tutorial: https://www.maketecheasier.com/access-windowsapps-folder-windows-10/

S

sharathp4778044Author

Participant

Dear Preran,

I had one of your executives take some memory dump data from my computer as a part of fixing this issue.

Is there any updates on this issue?

I have been using XD from a windows VM for weeks and it is just a pain.

Preran

Community Manager

Hi Sharath,

Can you send me your case number so that I can use it to look up the details?

Thanks,

Preran

mgdc1740397

Participant

Preran

I am experiencing the same issue after the last update to Windows 10. Application log is as so :

Faulting application name: XD CC.exe, version: 9.1.12.3, time stamp: 0x5b2c0c73
Faulting module name: TextInputFramework.dll, version: 10.0.17692.1004, time stamp: 0x61c1465b
Exception code: 0xc0000005
Fault offset: 0x000000000001fc55
Faulting process id: 0x313c
Faulting application start time: 0x01d413921d8fe584
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte\XD CC.exe
Faulting module path: C:\WINDOWS\SYSTEM32\TextInputFramework.dll
Report Id: a11acb11-ddd1-4db4-b724-662dd300bd68
Faulting package full name: Adobe.CC.XD_9.1.12.3_x64__adky2gkssdxte
Faulting package-relative application ID: App

Updating the graphics driver to the most up to date version from the manufacturer's website did not resolve this issue (as this is state for a reason for common failure).

Hoping that a fix/workaround can happen soon!

S

sharathp4778044Author

Participant

Dear preran,

It has been like four days since you asked me for my contact address. As of now, I haven't received any calls, SMS or email from your part.

Kindly update

Thanks

Sharath

Preran

Community Manager

Apologize for the delay, I have sent a reminder to the team. They should get in touch with you soon. You can also contact them directly using this link Contact Customer Care

S

sandrushe

Participant

Hi, I am having the same problem, after installing Adobe XD on Windows 10 Build 1809 it won´t start. I have everything up to date. Application event log says this:

Faulting application name: XD CC.exe, version: 16.0.2.8, time stamp: 0x5c52eba9

Faulting module name: twinapi.appcore.dll, version: 10.0.17763.168, time stamp: 0xadd3968e

Exception code: 0xc000027b

Fault offset: 0x00000000000bd598

Faulting process id: 0x18f0

Faulting application start time: 0x01d4bf31c9ad1851

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll

Report Id: d3c60a13-ea6a-42ef-b0b9-b9f0405f30d8

Faulting package full name: Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte

Faulting package-relative application ID: App

Can you please help me solve this problem so that I can run XD? Thank you very much

Preran

Community Manager

Hi Sharathp,

The most common reason for crashes in Adobe XD are

- Using Beta version of Windows 10 (the team is working on a fix)

- Outdated graphic drivers : Do check any pending updates by visiting the manufacturer's site.

If these do not apply to you, please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

S

sharathp4778044Author

Participant

Hey MS themselves pushed out a new build that solved the previous issue with XAML rendering that caused the crash on opening. This time around the crash occurs when we try to zoom in or out.

The event viewer shows this error

Faulting application name: XD CC.exe, version: 8.0.22.11, time stamp: 0x5aebc274

Faulting module name: TextInputFramework.dll, version: 10.0.17677.1000, time stamp: 0x0c66b7d4

Exception code: 0xc0000005

Fault offset: 0x0000000000008d20

Faulting process id: 0x35cc

Faulting application start time: 0x01d3f72bb61edba0

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\WINDOWS\SYSTEM32\TextInputFramework.dll

Report Id: 5bb1692c-de31-4f45-91af-0188362c7ba0

Faulting package full name: Adobe.CC.XD_8.0.22.11_x64__adky2gkssdxte

Faulting package-relative application ID: App

Still, need MS to fix this issue? or can you guys at Adobe do it?

Preran

Community Manager

Thank you for the info. I am not sure about this issue with the latest Windows update.

Can you send me your Adobe ID, location, and phone number over a private message? To send a private message, click my picture and use the Message button. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

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