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dimitriosv60794830
dimitriosv60794830
Participant
July 26, 2018
해결됨

Adobe XD Crashes or Logs me out

  • July 26, 2018
  • 1 답변
  • 920 조회

When opening adobe xd I am prompted to login even though I am logged in to creative cloud. When I log in through XD,  then creative cloud is logged out.

When opening a photoshop file in xd, XD crashes and logs out. I also can't drag and drop from Photoshop or illustrator. Not sure if this is a supported feature.

I'm on a widows 10 machine.

    이 주제는 답변이 닫혔습니다.
    최고의 답변: Lize25492574nxvv

    Okay, fixed it myself somewhat-ish.... had to clear active sessions... there was 10 logged in on my own computer. I just cleared all and it works now... still weird, you guys should look into that.

    1 답변

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    July 27, 2018

    Hi Dimitriosv,

    Sorry for the inconvenience that it has caused to you, as per the description you have been logged out either from Creative Cloud or from Adobe XD. Sometimes Adobe XD is crashing when you drag Adobe Photoshop files to it.

    Could you please share the version of Adobe XD and OS build that you are using? Is there a specific .psd file which is crashing or is it random?

    I would also request you to enable crash dumps using this link: - How to generate crash dumps on a Windows machine and share the file with us so that we may assist you further with the crash issue.

    Thanks,

    Atul_Saini

    dimitriosv60794830
    dimitriosv60794830작성자
    Participant
    July 30, 2018

    Actually, the issue was resolved with a simple reinstall, but i still have been dealing with random logouts when switching or opening XD.

    If XD is open and logged in then creative cloud is logged out and vice versa.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    July 31, 2018

    Can you try the solutions in Adobe Creative Cloud signs you out or asks you to sign in repeatedly​ and let us know if it helped?

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