Adobe XD Crashes or Logs me out

Community Beginner ,
Jul 26, 2018 Jul 26, 2018

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When opening adobe xd I am prompted to login even though I am logged in to creative cloud. When I log in through XD,  then creative cloud is logged out.

When opening a photoshop file in xd, XD crashes and logs out. I also can't drag and drop from Photoshop or illustrator. Not sure if this is a supported feature.

I'm on a widows 10 machine.

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correct answers 2 Correct answers

Community Beginner , Jul 29, 2018 Jul 29, 2018

Actually, the issue was resolved with a simple reinstall, but i still have been dealing with random logouts when switching or opening XD.

If XD is open and logged in then creative cloud is logged out and vice versa.

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New Here , Aug 13, 2022 Aug 13, 2022

Okay, fixed it myself somewhat-ish.... had to clear active sessions... there was 10 logged in on my own computer. I just cleared all and it works now... still weird, you guys should look into that.

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Adobe Employee ,
Jul 27, 2018 Jul 27, 2018

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Hi Dimitriosv,

Sorry for the inconvenience that it has caused to you, as per the description you have been logged out either from Creative Cloud or from Adobe XD. Sometimes Adobe XD is crashing when you drag Adobe Photoshop files to it.

Could you please share the version of Adobe XD and OS build that you are using? Is there a specific .psd file which is crashing or is it random?

I would also request you to enable crash dumps using this link: - How to generate crash dumps on a Windows machine and share the file with us so that we may assist you further with the crash issue.

Thanks,

Atul_Saini

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Community Beginner ,
Jul 29, 2018 Jul 29, 2018

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Actually, the issue was resolved with a simple reinstall, but i still have been dealing with random logouts when switching or opening XD.

If XD is open and logged in then creative cloud is logged out and vice versa.

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Adobe Employee ,
Jul 31, 2018 Jul 31, 2018

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Can you try the solutions in Adobe Creative Cloud signs you out or asks you to sign in repeatedly​ and let us know if it helped?

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New Here ,
Aug 13, 2022 Aug 13, 2022

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Capture.PNG
I'm having some trouble too. I just got adobe xd. It's keep's logging out the second I logged in.

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New Here ,
Aug 13, 2022 Aug 13, 2022

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Okay, fixed it myself somewhat-ish.... had to clear active sessions... there was 10 logged in on my own computer. I just cleared all and it works now... still weird, you guys should look into that.

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