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Adobe XD crashes when I open a project

New Here ,
Feb 25, 2023 Feb 25, 2023

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I have tried to use Adobe XD for a university course, but every time I try to open a new project, the program stops and closes.

These are some of the specifications of my computer:

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
OS Manufacturer Microsoft Corporation
System Name ASUS-S
System Manufacturer ASUSTeK COMPUTER INC.
System Model VivoBook_ASUSLaptop TP412FAC_TP412FA
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)

Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 8.13 GB
Total Virtual Memory 18.1 GB
Available Virtual Memory 10.4 GB

Intel (R) UHD Graphics, Driver Date: 4/29/2021, Driver Version: 27.20.100.9565

 

Can you help me out with this problem?

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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I found the following link which might help. It's for Windows 10, but it might also help for Windows 11:

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New Here ,
Feb 26, 2023 Feb 26, 2023

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Thank you for your reply!

I tried all the options, and the last solution seemed to work for a bit (Adobe XD was not crashing after opening the project) however, when I tried to click on the layers (to rename them) the program froze and crashed again. Then, I tried repeating the same process to open Adobe XD, but it did not work the second time, it crashed again right after opening the project.

Thank you for your help, though!

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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You could try reaching out to Adobe support to see if they have any additional recommendations:

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