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河
河本24406343yudb
Participant
March 26, 2024
Question

Adobe XD Crashes When Opening Files with "Noto Sans CJK JP" Font

  • March 26, 2024
  • 1 reply
  • 2189 views

Opening an XD file that uses "Noto Sans CJK JP" as its text font and hovering over an artboard causes Adobe XD to crash immediately. The crash does not occur if "Noto Sans CJK JP" is not installed via Adobe Fonts. Since "Noto Sans CJK JP" installs automatically, the app crashes on every subsequent launch. The crash seems to happen only with longer texts.

 

System: macOS Sonoma 14.4.1
XD Version: 57.1.12.2 arm

 

https://drive.google.com/drive/folders/1a5ZcKTNbgStIoFo3GAfugOjAymFSPSsT

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      1 reply

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      March 27, 2024

      Hi,

       

      Sorry to hear about the trouble. I tested the file and it works fine on my end. The font was activated automatically through Adobe Fonts and the file worked as expected. Can you confirm if this is reproducible on multiple files? If you have installed Noto sans fonts separately, will it be possible for you to uninstall it from there and install it only from Adobe fonts and test again.

      Thanks
      Rishabh

       

      河
      河本24406343yudbAuthor
      Participant
      March 27, 2024

      Hi,

      Thank you for your assistance. The crash occurs with multiple files. The first instance of this issue was with a file created for a client, so I made a new file that can be shared publicly to replicate the problem. I have also tried uninstalling and then reinstalling the font from Adobe Fonts, but the result was the same.

      This occurs on the "second launch" of the application.

      Thanks

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      April 19, 2024

      I tried using the same sentence in a different font to see if the problem would occur.
      There was no problem with most fonts, but I reproduced it with "Source Han Serif".
      Both are fonts from the same project.
      https://en.wikipedia.org/wiki/Source_Han_Sans
      https://en.wikipedia.org/wiki/Source_Han_Serif

       

      I've also uploaded a crash report.
      "Extracting libpas PGM metadata failed."

       

      https://drive.google.com/drive/folders/1a5ZcKTNbgStIoFo3GAfugOjAymFSPSsT


      Hi,

       

      Thank you for sharing the details. I tested the files again, and the files with Hans Serif fonts as well, and the file worked perfectly fine. We'll need to troubleshoot this on a live session so please contact us using this link. 

      Thanks

      Rishabh

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