Adobe XD crashes while opening any file

[chinmayi.reddy]

Hi all,

Since yesterday, XD keeps crashing as soon as I try to open any file.

Have attched an image below.

And sometimes while working, for no reason XD crashes and I tend to lose all my work done when the files are not saved on cloud, its frustrating a lot.

Currently using 33.1.12 version.

Im using -

• Windows 10 pro system
• Intel i7-4510U
• 16GB RAM
• 64bit OS
• Intel(R) HD Graphics 4400

Have tried out all the solutions found here - https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

Have unisalled XD and reinstalled back.

But still I'm facing the issue. It's bugging me a lot. 

Please help me out with this issue.

Thanks.

[Rishabh_Tiwari]

Hi Chinmayi,

We're so sorry to hear about the trouble. We can surely investigate this for you, for that please collect and share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

[chinmayi.reddy]

Hi @Rishabh_Tiwari,

Uploading file to Adobe LogCollector Portal was successful.

Waiting for the further updates.

Please help me get this resolved as soon as possible, all my work in pending because of this reason.

If not I'll have to switch to sketch or figma, with a very bad experince with XD.

Thanks.

[chinmayi.reddy]

Hey @Rishabh_Tiwari,  

Is there any way that you can help me out with this?