Adobe XD crashes (White screen) on launch on Windows 10 machine

[Preran]

Hi Everyone, please try to update XD to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud.​ In case that doesn't work, please try solutions mentioned below-

• Please make sure there are no pending system updates. "Search> Check for Updates> Windows update"
• Restart your computer.
• Try solutions in this article https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

If you still face the issue, please generate logs, Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with HARSHIKA_VERMA.

We will try our best to escalate the issue.

Thanks

[Atul_Saini]

Hi everyone, sorry for the delay in response and thanks for waiting patiently. I would request you to try the steps mentioned on this link: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

Thanks,

Atul_Saini

[alexsandrocruz]

Same problem, here. Fresh install, never had other Adobe apps.

[HARSHIKA_VERMA]

Hi there,

We're sorry for the frustrating experience. We'd understand it could be annoying for you. The team is working on it to fix the issue. Most of the time the issue is getting fixed after restarting, uninstall and reinstall of Adobe XD. We'd request you to please try that and if that doesn't work, please reach out to our support team directly using the link mentioned in my previous post to get the real-time assistance.

Please let us know if you face any issues contacting them. We are sorry for the inconvenience.

Thanks,

Harshika

[priyank_p]

Hi Harshika,

Thanks for the reply. That's what I do every time when XD crashes. But, the bigger frustration is downloading all the plugins again. Plus, it is a shame when XD fails to load during a design meet-up or presentation.

It is really a surprise that XD does not have this feature or loading the saved settings and plugins once logged in, like Google Chrome does with the plugins and settings.

Regards,

Pri

[Preran]

Thank you for the feedback. We will make sure that we share it with the product team for further action.

Thanks,

Preran

[jabli]

me to I have this error :

Faulting application name: XD CC.exe, version: 13.0.12.14, time stamp: 0x5bbc0936

Faulting module name: ntdll.dll, version: 10.0.17134.376, time stamp: 0x60d78cf9

Exception code: 0xc0000008

Fault offset: 0x000000000009dcea

Faulting process id: 0x3cac

Faulting application start time: 0x01d47e50810da4f4

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_13.0.12.14_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 9d2c86b1-ee90-44df-9754-341e84eb3ed4

Faulting package full name: Adobe.CC.XD_13.0.12.14_x64__adky2gkssdxte

Faulting package-relative application ID: App

[LarsV1]

FYI problem remains on Win10 1809 17763.194 64-bit.

Clean Windows install on a Hyper-V VM, fully updated, nothing added or installed. Download and run XD installer, white window shows up as above, then app terminates. After restarting the VM the symptom does not appear anymore.

This problem did not appear on Windows 10 1803.

This behavior is consistent time after time. Win10 1809 is no longer unreleased Windows Insider - you really should address this. Posting for helping your QA team.

[Preran]

Can you try the solutions in Adobe XD shows white screen after launch and crashes on Windows and let us know if they helped?

Thanks,

Preran

[alex275790827]

HAVE FOLLOWED THE INSTRUCTION AND STILL, IT DOESN'T WORK

[Atul_Saini]

Hi  Alex,

Sorry for the delay, as you have tried all the basic troubleshooting steps I would request you to get in touch with our support team for 1:1 support on this issue. Please use this link: - Contact Customer Care and update this discussion in case you need assistance in contacting Adobe support.

Thanks,

Atul_Saini

[florencee49662511]

Hi everyone,

I have been having the same problem since this Friday (15 feb) : as soon as I open Adobe XD, it shows a blank page and crashes immediately. This is a huge problem for me as I made a big prototype with XD in November and December (the program was working fine then, I don't know why it's no longer the case now), and it is due to be presented this Thursday to my clients : I will be able to show the published prototype but I don't know I will handle the project after that if I can't open the program and my files anymore (to do modifications, more screens, etc.) !

As you all did already, I have been trying everything since this morning : uninstall XD from Creative Cloud, reinstall it, install an older version, reinstall the newest one, update Windows and drivers, network checking, restart I don't know how many times, and also ALL the troubleshooting solutions from Preran​ 's link : Adobe XD shows white screen after launch and crashes on Windows

I don't know what I can do now, will I actually lose all my work ?? Please help.

Meanwhile, I'll try Customer Care...

My system : Windows 10 professional on PC (not x64).

I am at work so there is a proxy, firewall, etc.

Do not hesitate to ask if you need more information about my system.

Thanks !!

Florence

[Preran]

Apologize for your experience, and thank you for trying the solutions mentioned here? Did you get in touch with tech support? Let us know if you need more assistance. We will do our best to help.

Thanks,

Preran

[florencee49662511]

Hello !

Thank you for your reply !I have a solution.

Yesterday evening I noticed there were still some Windows Updates missing on my machine, so I went back home and operated all of them (my system : Windows 10 pro 1803).

And after restarting when I was done completely, XD opened at last !

This morning back to work though (with firewall,, proxy etc.), XD crashed again when I opened it.

I finally could resolve the problem by uninstalling XD from Adobe Creative Cloud, and reinstall it.

At last.

That's the best information I can give you all, hope that helps.

Make sure to have all the latest system updates on your Windows, restart, then reinstall XD.

Best of luck,

Florence.

[Preran]

Thank you for posting your solution here. Glad to hear that you are all set. Feel free to reach out if you need more assistance.

Thanks,

Preran

[martijnd17465007]

Hi, if it helps anyone.. for me the fix was following the steps from this post
Adobe XD shows white screen after launch and crashes on Windows

Cheers

[Preran]

Thank you for letting us know, appreciate it.

[tikitoez]

Just updated your gpu driver.

[danwithd]

Hello I'm having regular crashes in Adobe XD, I downloaded yesterday and today it begins with the crashes.

Below is the information from the Event Log.

Hope you can help me.

Nombre de registro:Application

Origen:        Application Error

Fecha:         17/07/2019 08:46:44 p. m.

Id. del evento:1000

Categoría de la tarea:(100)

Nivel:         Error

Palabras clave:Clásico

Usuario:       No disponible

Equipo:        DESKTOP-8BDBV4B

Descripción:

Nombre de la aplicación con errores: XD.exe, versión: 21.0.12.11, marca de tiempo: 0x5d261707

Nombre del módulo con errores: ntdll.dll, versión: 10.0.18362.207, marca de tiempo: 0xc5943461

Código de excepción: 0xc0000409

Desplazamiento de errores: 0x00000000000a4158

Identificador del proceso con errores: 0x1ebc

Hora de inicio de la aplicación con errores: 0x01d53d0a33c4242c

Ruta de acceso de la aplicación con errores: C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte\XD.exe

Ruta de acceso del módulo con errores: C:\WINDOWS\SYSTEM32\ntdll.dll

Identificador del informe: 419c9c7a-3bef-4b5e-8155-510875d17a40

Nombre completo del paquete con errores: Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte

Identificador de aplicación relativa del paquete con errores: App

XML de evento:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2019-07-18T01:46:44.666181200Z" />

    <EventRecordID>6094</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DESKTOP-8BDBV4B</Computer>

    <Security />

  </System>

  <EventData>

    <Data>XD.exe</Data>

    <Data>21.0.12.11</Data>

    <Data>5d261707</Data>

    <Data>ntdll.dll</Data>

    <Data>10.0.18362.207</Data>

    <Data>c5943461</Data>

    <Data>c0000409</Data>

    <Data>00000000000a4158</Data>

    <Data>1ebc</Data>

    <Data>01d53d0a33c4242c</Data>

    <Data>C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte\XD.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

    <Data>419c9c7a-3bef-4b5e-8155-510875d17a40</Data>

    <Data>Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte</Data>

    <Data>App</Data>

  </EventData>

</Event>

[Preran]

Apologize for your experience. Can you confirm that you tried the solutions in this doc Adobe XD launches into a white screen on Windows  ?

[danwithd]

Yes I have tried those options with no succes.

[HARSHIKA_VERMA]

Hi there,

Thank you for performing the troubleshooting steps and we're sorry that it didn't fix your issue. I would request you to get in touch with our support team for direct support on this issue. Please use this link: - Contact Customer Care and let us know if you face any issues in reaching out to them.

I'd be happy to help.

Thanks,

Harshika

[priyank_p]

I've been facing this problem since time immemorial. After every new Adobe XD update or Windows 10 patch update, XD keeps crashing on startup.

I work in a design agency and this has become a nightmare for me. I need to restart the machine to make it run properly only for a short while. It's not just my machine but all the other machines.

Even the free version I personally use has the same problem.

There is something wrong with the infrastructure. You guys need to fix it permanently.

Thanks,

Priyank

[studio3c80195446]

Same for me, same white screen. I've restarted the computer (windows), and still the same white screen. Problem not resolved

[Preran]

If you continue to face this issue, please join this discussion. https://community.adobe.com/t5/Adobe-XD/TROUBLESHOOTING-Adobe-XD-crashes-on-launch-on-Windows-10/td-...

[Soso93]

Hi guys,

XD closes by itself after several minutes of working.

I'm using Windows 10, Version 1909 (OS Build 18363.592)

Can anyone help me fix it?

Kind Regards,

Soso