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Adobe XD crashing Mac

Community Beginner ,
May 16, 2022 May 16, 2022

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Every couple of hours I get the spinning beachball and XD locks up then quits. Any unsaved changes are lost.

macOS X Monterey 12.3.1

Adobe XD 50.0.12.14 x64

Doc saved to Adobe Cloud

TOPICS
Crash on mac , Data loss

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correct answers 2 Correct answers

Adobe Employee , May 17, 2022 May 17, 2022

Hi @smishlawi ,

 

We're so sorry to hear about the trouble. If it's crashing while working on multiple files, please try clean install by uninstalling the Creative Cloud Desktop app & XD app using the Adobe Cleaner Tool and then re-install the CC desktop app and XD and let us know if it still crashes.

 

Regards

Rishabh

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Contributor , Jul 11, 2022 Jul 11, 2022

As a workaround for this issue, follow the steps mentioned below:

-Uninstall Adobe XD.

-Open Finder, and navigate to /Applications/Adobe XD.

-Right-click the Adobe XD application or Adobe XD.app and choose Move to trash.
-Reinstall Adobe XD from Creative Cloud Desktop.

 

Regards,

Rachel Gomez

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hi @smishlawi ,

 

We're so sorry to hear about the trouble. If it's crashing while working on multiple files, please try clean install by uninstalling the Creative Cloud Desktop app & XD app using the Adobe Cleaner Tool and then re-install the CC desktop app and XD and let us know if it still crashes.

 

Regards

Rishabh

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Contributor ,
Jul 11, 2022 Jul 11, 2022

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LATEST

As a workaround for this issue, follow the steps mentioned below:

-Uninstall Adobe XD.

-Open Finder, and navigate to /Applications/Adobe XD.

-Right-click the Adobe XD application or Adobe XD.app and choose Move to trash.
-Reinstall Adobe XD from Creative Cloud Desktop.

 

Regards,

Rachel Gomez

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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