Skip to main content
J
juanjose0618
Participant
December 23, 2017
Answered

Adobe XD Crashing On Launch

  • December 23, 2017
  • 1 reply
  • 924 views

I was in a chat with tech support for 3 hours and we still can't fix it,

Adobe XD just doesn't seem to want to run as soon as i launch it it opens a box for less than 2 seconds and the crashes, the box however is empty and never opens. I've tried everything in my power in order to fix that being downgrading, Uninstalling and re-installing. Every single one of my Apps work, but XD which i need does not..

Log Name:      Application

Source:        Application Hang

Date:          2017-12-23 3:20:44 PM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      EMAE174390

Description:

The program XD CC.exe version 3.1.12.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1fbc

Start Time: 01d37c2b784307e6

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_3.1.12.2_x64__adky2gkssdxte\XD CC.exe

Report Id: bedec839-e81e-11e7-bb95-4ccc6acf735e

Faulting package full name: Adobe.CC.XD_3.1.12.2_x64__adky2gkssdxte

Faulting package-relative application ID: App

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-12-23T20:20:44.988476000Z" />

    <EventRecordID>49077</EventRecordID>

    <Channel>Application</Channel>

    <Computer>EMAE174390</Computer>

    <Security />

  </System>

  <EventData>

    <Data>XD CC.exe</Data>

    <Data>3.1.12.2</Data>

    <Data>1fbc</Data>

    <Data>01d37c2b784307e6</Data>

    <Data>4294967295</Data>

    <Data>C:\Program Files\WindowsApps\Adobe.CC.XD_3.1.12.2_x64__adky2gkssdxte\XD CC.exe</Data>

    <Data>bedec839-e81e-11e7-bb95-4ccc6acf735e</Data>

    <Data>Adobe.CC.XD_3.1.12.2_x64__adky2gkssdxte</Data>

    <Data>App</Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

  </EventData>

</Event>

    This topic has been closed for replies.
    Correct answer Preran

    Hi Juanjoseg,

    Apologize for the delayed response as I was on vacation.

    Please send me your Adobe ID, location, and phone number over a private message along with a link to this forum post. To send a private message, click my name and use the Message button. We will get in touch with you for investigation.

    You can also contact the customer care team directly using this link contact-bumper

    Thanks,

    Preran

    1 reply

    J
    juanjose0618Author
    Participant
    December 26, 2017

    I love how it’s been 2 solid days already and no one in adobe cares enough to reply, Great customer Services I sadly lost all my appr for adobe’s Customer support bc I’m paying for a service which is not free and I need support

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    January 10, 2018

    Hi Juanjoseg,

    Apologize for the delayed response as I was on vacation.

    Please send me your Adobe ID, location, and phone number over a private message along with a link to this forum post. To send a private message, click my name and use the Message button. We will get in touch with you for investigation.

    You can also contact the customer care team directly using this link contact-bumper

    Thanks,

    Preran

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices