Adobe XD disconnect me from the internet

[andrér39343570]

Hello, I am on MacBook Pro and I'm experiencing this issue since the first time I started using Adobe XD. My computer gets disconnected from the internet as soon as I start the software.

And the only way to get internet is closing the Adobe XD and plug again the usb dongle. My dongle:

UGREEN CM199 Gigabit RJ45 Ethernet 

My OS X version: Monterey 12.2. No errors are displayed while it gets disconnected. This issue only happens with Adobe XD.

[sylvaing]

The fix will be available in a future update. This update will have the same issue.

[sylvaing]

Just to let you know we were not aware of this issue but I have just purchased this dongle to investigate the problem. Thank you for reporting this.

[Chuck_Bourg]

Hello! Was this issue ever solved? I'm having a similar issue on a 2018 Macbook Pro with this dongle:

 https://www.tripplite.com/usb-3.1-gen-1-usb-c-to-hdmi-4k-adapter-usb-a-usb-c-pd-charging-gigabit-eth...

My ethernet works fine though the port/dongle until I start Adobe XD, at which point it kicks me off the ethernet connection. I'm still able to connect therough wifi, but for some reason I can no loner use the ethernet and the connection is no longer allowed in the port.

Any advice woukld be greatly appreciated!

[JAB-Kader]

This Problem still exist. 
Please help. We need a update/patch.

[arcdesigner]

I have the same problem with XD killing my ethernet connection. I use the Acasis USB C Hub with SSD encloure. I'm on Monterey 12.5 andXD version 51.0.12.6 on a MacBook Pro M1 16in.

[Gleidson25356360cwje]

I'm having the same problem, as soon as Adobe XD opens, the ethernet connection is lost. In my tests it doesn't happen with other Adobe apps (Photoshop, Illustrator...)
MacBook Air (M1, 2020)
Adobe XD: 51.0.12.6 arm64
Creative Cloud: 5.14.3.1
MacOS: MontRey 12.5
Ugreen Rj45 Type-C 1000mbps Ethernet usb-c adapter

[Dan26035225kkdi]

I am having exactly this issue! 

Hard wired connection via a dongle. MacBook Pro and XD.

Any ideas how to resolve the issue?

[io26091212ff3b]

Hi,

Thank you very much for responding so quickly. We always make sure we are up to date, and we are all running the most recent version of Adobe XD. We also tried the earlier version just to be safe XD (50.0.12). But regrettably, it also didn't work there.

We already suspected that the MacBooks with Intel-based processors might be to blame. However, we could readily disprove this theory given that even our M1 MacBooks face the same issues.

Check out this video of the issue:

https://www.hei.io/blog/summary-of-the-best-german-accent-voice-generator-software

[Dan26035225kkdi]

This issue is still not resolved! It's driving me crazy as I rely on my wired connection.

[Dan26035225kkdi]

@Rishabh_Tiwari Please can you give an update as this is a genuine bug in XD that needs resolving. 

[Gleidson25356360cwje · Accepted solution]

Hi! Today i just updated XD to new version 55.0.12 and the problem here is finally resolved!

[Rishabh_Tiwari]

Glad to hear that! Feel free to reach out if you need any further assistance.

[Dan26035225kkdi]

IT WORKS IT WORKS! IM LITERALLY CRYING. THANK THE LORD.

[arcdesigner]

This seems to be fixed with the latest release (downloaded today). Hooray!