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dennisgruendel
Inspiring
April 20, 2017
Answered

Adobe XD Error 21

  • April 20, 2017
  • 1 reply
  • 4376 views

I want to share a prototype from Adobe XD but it says "There was a problem creating your interactive prototype. (error 21)."

I found nothing about error 21 on the internet.

This topic has been closed for replies.
Correct answer dennisgruendel

Thanks for the response. It does sound like you're running into an issue with special characters in your user name. You could verify this by creating a new user with an umlaut and seeing if you run into the same error while sharing.

Otherwise, we think this is caused by a known issue and we have a fix on the way for it. What version of XD are you using right now?


Yes the name is the problem.

Dennis Gründel -> error 21

Dennis Gruendel -> no error

Gründel -> error 21

I'm using version 0.6.24.10 Beta

1 reply

Preran
Community Manager
PreranCommunity Manager
Community Manager
April 21, 2017

Can you please send us your Adobe ID, location, and phone number over a private message along with a link to this post? To send a PM, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

D
dennisgruendelAuthor
Inspiring
April 21, 2017

I cant write you a private message. On my computer I cant click on the send button (tried Chrome, Edge) and on mobile device nothing happens when clicking send button...

Colin Holgate
Colin Holgate
Inspiring
April 21, 2017

I wonder if there's a connection between getting error 21 and not being able to click the message Send button. I sent a message to Preran, and it seemed to go out ok.

I'll give sharing a try, see if any errors happen for me.

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