Adobe XD - Error Code: 5403

[Ryuji22211900yi4y]

Hi everyone, so ive been working on a project for school with fellow students in a xd file but all of a sudden we all got the same error code today. We cant get in our file anymore and nowhere on the internet is there anything about this error code.

If anyone can help that would be amazing because we put a lot of information in this document or else we can say goodbye to our diploma.

[Ares Hovhannesyan · Accepted solution]

Here is some references:

what is error code rc-5403 and how do i fix it - Microsoft Community

Fix Error qtsUnsupportedDataTypeErr Instructions for Common Mac Users (macfixguides.com)

[IMMANUEL27640226pxk3]

Hi, I still face the same problem here. Is there any solution for this? Thank you!

 

[HARSHIKA_VERMA]

Hi @IMMANUEL27640226pxk3,

Sorry for the trouble. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html, and let us know if that helps?

If not, please try opening the file on another machine and see if that works.

We will try our best to help.

Thanks,

Harshika