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Adobe XD - Error Code: 5403

New Here ,
Dec 12, 2021 Dec 12, 2021

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Hi everyone, so ive been working on a project for school with fellow students in a xd file but all of a sudden we all got the same error code today. We cant get in our file anymore and nowhere on the internet is there anything about this error code.

 

If anyone can help that would be amazing because we put a lot of information in this document or else we can say goodbye to our diploma.

TOPICS
Crash on windows , Data loss

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correct answers 1 Correct answer

Community Expert , Dec 12, 2021 Dec 12, 2021
Community Expert ,
Dec 12, 2021 Dec 12, 2021

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New Here ,
Dec 19, 2022 Dec 19, 2022

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Hi, I still face the same problem here. Is there any solution for this? Thank you!

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @IMMANUEL27640226pxk3,

 

Sorry for the trouble. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html, and let us know if that helps?

 

If not, please try opening the file on another machine and see if that works.

 

We will try our best to help.

 

Thanks,

Harshika

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