Adobe XD Failure to open

[scitz]

I have run the Cleaner, I have uninstalled and resintalled multiple times. What is going on? I'm mid project and suddenly it doesn't work.
Using a VALID Windows 10 copy. Updated all CC products and ran the Adobe Cleaner. Help?

[kglad]

you need win 10 64bit build 10.0.15063 or later.  (and that activate notice looks problematic.)

[scitz]

Ignore the windows activation. That is a screenshot from a different issue. When I get the error I cannot use any Screen Capture tools. So I just found a similar screenshot and used it. I have the current version of WIndows, checked for updates. meaning there is nothing newer than what I have. The service was working perfectly 2 days ago. Any other suggestions? If a screenshot is required specifically from my screen I can use my phone, but I don't think it matters.

[kglad]

if it was working before on the same os, you should reset the xd preferences by deleting the preference file(s).  i don't know where those are located so you'll need to do some sleuthing.

here are other preference file locations adobe uses to give you a starting point.  if you find the xd preferences location, post back so others can use the info:

acrobat:  https://forums.adobe.com/thread/1595848?start=0&tstart=0

adobe media encoder: https://forums.adobe.com/thread/1713540 and https://helpx.adobe.com/media-encoder/using/preferences.html

after effects:  http://helpx.adobe.com/after-effects/using/preferences.html

audition: https://forums.adobe.com/thread/1079494

bridge:  https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html

captivate: https://forums.adobe.com/thread/975032

dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

fireworks:  https://helpx.adobe.com/fireworks/kb/restore-preferences-fireworks-cs5.html

illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html

incopy:  https://forums.adobe.com/thread/526990

indesign:  https://forums.adobe.com/thread/526990

lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

muse: https://forums.adobe.com/thread/1127564 (message 7)

photoshop:  https://forums.adobe.com/thread/375776

photoshop elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html,  http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences...

prelude: https://helpx.adobe.com/prelude/using/prelude-set-preferences.html

premiere elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

[scitz]

From what I can find in forums there is no preference folder for Adobe XD. This being the case I assume this isn't something that is effecting it. I am at a loss, I have had no other issues with Adobe up until now.

[scitz]

I worked with support, I updated windows 10 still not working. I'm ready to swap from Adobe products....any additional assistance.

[kglad]

we can see if anyone in the xd forum has a suggestion.

[moved from Adobe Creative Cloud to Adobe XD CC]

[elainecc]

Sorry to hear you're hitting this issue! To be clear (since you mentioned the screenshot was from something else), you're definitely getting this specific error message when you launch?