Adobe XD Failure to open

Forum|Forum|7 years ago
January 10, 2019
4 replies
1238 views

I have run the Cleaner, I have uninstalled and resintalled multiple times. What is going on? I'm mid project and suddenly it doesn't work.
Using a VALID Windows 10 copy. Updated all CC products and ran the Adobe Cleaner. Help?

This topic has been closed for replies.

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scitzAuthor

Participant

I worked with support, I updated windows 10 still not working. I'm ready to swap from Adobe products....any additional assistance.

kglad

Community Expert

we can see if anyone in the xd forum has a suggestion.

[moved from Adobe Creative Cloud to Adobe XD CC]

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scitzAuthor

Participant

From what I can find in forums there is no preference folder for Adobe XD. This being the case I assume this isn't something that is effecting it. I am at a loss, I have had no other issues with Adobe up until now.

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scitzAuthor

Participant

Ignore the windows activation. That is a screenshot from a different issue. When I get the error I cannot use any Screen Capture tools. So I just found a similar screenshot and used it. I have the current version of WIndows, checked for updates. meaning there is nothing newer than what I have. The service was working perfectly 2 days ago. Any other suggestions? If a screenshot is required specifically from my screen I can use my phone, but I don't think it matters.

kglad

Community Expert

if it was working before on the same os, you should reset the xd preferences by deleting the preference file(s). i don't know where those are located so you'll need to do some sleuthing.

here are other preference file locations adobe uses to give you a starting point. if you find the xd preferences location, post back so others can use the info:

acrobat: https://forums.adobe.com/thread/1595848?start=0&tstart=0

adobe media encoder: https://forums.adobe.com/thread/1713540 and https://helpx.adobe.com/media-encoder/using/preferences.html

after effects: http://helpx.adobe.com/after-effects/using/preferences.html

audition: https://forums.adobe.com/thread/1079494

bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html

captivate: https://forums.adobe.com/thread/975032

dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)