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Participant
January 25, 2021
Answered

Adobe XD File Missing

  • January 25, 2021
  • 1 reply
  • 1422 views

A few users have posted threads where their files went missing from cloud storage, etc. I tried all the steps recommended but still haven't been able to find my file. I worked on it for hours. I Pm'ed @Atul_Saini, but haven't heard back yet - if anyone can provide assistance that would be great! I worked on this for hours so I really would like it back. 

Thank you. 

    Correct answer Rishabh_Tiwari

    Hi there,

     

    We're so sorry to hear about the trouble. Please check if you are able to find the file here: https://assets.adobe.com/cloud-documents

     

    If not, you can also check these locations to find the local copy of the cloud file:

     

    Windows: C:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

    Mac: ~/Library/Application Support/Adobe/Adobe XD CC

     

    The above-shared locations are the temporary save location for Auto-save in XD, so let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    January 25, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please check if you are able to find the file here: https://assets.adobe.com/cloud-documents

     

    If not, you can also check these locations to find the local copy of the cloud file:

     

    Windows: C:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

    Mac: ~/Library/Application Support/Adobe/Adobe XD CC

     

    The above-shared locations are the temporary save location for Auto-save in XD, so let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    Participant
    January 25, 2021

    It's not there - I still have the link that was shared with colleagues but it's just to the published version. Can that help locate the file?

    Participant
    January 25, 2021

    Please disregard! I was able to locate it - thanks for the assistance.