Adobe XD File Not Responding

New Here ,
Aug 10, 2021 Aug 10, 2021

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I am trying to access an adobe XD file that I had saved on my creative cloud. Whenever I click on the file, it loads as normal and comes up simply does not respond to any command I try to do on it. I will not even zoom in on my artboards or allow me to click anything in any of the menus. This only happens with this file and it does not give me any messages, it just simply does not respond. Any other file opens normally and allows me to edit. 

Is there any way to fix this? 

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi there,

 

Sorry to hear about the trouble. Will it be possible for you to share the file with us? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with me through DM by clicking on my name. We'll also need the version of XD and OS, we'll try our best to help you with it.

 

Regards

Rishabh

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