Adobe Xd freeze then close suddenly without any alert sign

[abdula38705159]

as i mentioned in the title Adobe Xd freeze then close suddenly without any alert sign

that`s problem is more complicated that`s because if i leave program opened for 24 hour without usage it doesn`t close or do anything , but when i use only pointer or move through the program it close maybe after 1 min or 1 hour or suddenly

my PC requirement to work Adobe Xd with its functions & tools is enough

so help me to solve this problem

[abdula38705159]

Thats my computer items
VRAM = 1GB NIVIDA QUADRO 2000

[Preran]

Apologize for your experience. Can you provide us with the version of Windows 10 you have using the info in this article?

How to Find Out Which Build and Version of Windows 10 You Have

[abdula38705159]

Here you can find everything

[Preran]

Hi Abdul,

Please update your Windows version to the one mentioned in the requirements here. Adobe XD System requirements

Let us know in case you continue to face issues.

Thanks,

Preran

[abdula38705159]

Problem not solved and I don`t mark your answer as Correct

[Preran · Accepted solution]

I have unmarked it.

Please send me your Adobe ID, location, and phone number over a private message along with the URL of this post. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran