Skip to main content
A
Adept_Penguin5FD4
Participant
September 22, 2020
Question

Adobe XD freezes

  • September 22, 2020
  • 1 reply
  • 368 views

Hello,

I have a very persistent proble with Adobe XD. It freezes maybe 10 seconds to 1 minute into operation. If I try to put in a text box - it freezes. If I open a project - it freezes instantly. I am not able to work fo a minute, because it just freezes and it isn't possible to do anything. 
I uninstalled it twice, together with the whole Creative Cloud, and after reinstallation, the freeze continues. 
I need help to solve the problem, because the only other solution I can think of is to start using Figma instead, and I'd like to avoid it. 

I'm getting desperate here, please help!

Thanks and regards,

Wojtek

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Rishabh_Tiwari
Legend
September 22, 2020

Hi Wojtek,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and the Windows Operating System.
  2. Is this happening on a specific file or multiple files?
  3. Is this happening while working on a Cloud document or local document?
  4. Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

A
Adept_Penguin5FD4Author
Participant
September 23, 2020

Hi Rishabh,

 

Adobe XD version 33.1.12.4 (Starter), Creative Cloud Sync 4.3.57.2

Windows 10 Home v 1909, OS build 18363.1082

 

It doesn't matter if I'm working on a cloud document, or a local file. I can create some rectangles or circles, but as soon as I try to put in a text box anywhere on the canvas, the app freezes completely and the only thing that works is alt+ctrl+delete. 

 

I am attaching a link to the log file below.
https://drive.google.com/file/d/1Bjd7mnJY3UFUt1SWtDBMraGRSg6wHVuS/view?usp=sharing

 

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
October 12, 2020

Hi there,

 

Sorry for the delay in response. Would you mind sharing the logs again as we are unable to download the file at our end? We would also request you to please capture a video of the issue as well and upload it to a shared location like Dropbox and then share the url with us over a private message.

 

We will try our best to help.

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices