Adobe XD has been very unreliable on Windows recently

[sammyg58118447]

This past 6months its felt like Adobe XD on Windows has become very unstable. I frequently have to open Task Manager to force quit the app since its in a state where it doesnt respond.

The app randomly will freeze as I am trying to do work. Sometimes I work around this random freeze by minimizing then maximizing Adobe XD. But other times its completely forzen and I have to force quit.

Does Adobe XD capture "freezes" in logs to be fixed? Because I dont have repro steps for these kinds of freezes, they happen randomly and frequently as I work.

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Please share following details:

1. The version of XD and Windows OS.
2. Please collect and share system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 
3. When this happen again, please capture the time-stamp and collect spin-dump files by following the steps shared below:

• Launch Task Manager
• Select the Adobe XD process
• Right click on the Adobe XD process
• Select “Create dump file”
• This will generate a binary file

Please add both the files to a shared location like Google Drive or DropBox and share the location through DM by clicking on my name.

Regards

Rishabh

[sammyg58118447]

Hi I messaged you and you didn't respond.

[HARSHIKA_VERMA]

Hi sammyg58118447,

We are sorry for the delay in response. Could you please share the details with me so that I can go ahead and escalate the issue to the team?

Rishabh is on vacation. I will try my best to help you.

Thanks,

Harshika