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S
sandrag007
Participating Frequently
July 31, 2019
Question

Adobe XD is running slow in XD version(21.2.12.3) on macOS(10.14.5).

  • July 31, 2019
  • 4 replies
  • 1052 views

I'm facing problems while working on XD lately and it's being so annoying and time consuming.

XD is running too slow and is freezing for several minutes and then suddenly, it applies all commands at a time.

I tried to uninstall and re-install XD, but it's still the same; also I restarted my mac and the problem still the same.

Could anyone help me with this issue please?

My Adobe XD version: 21.2.12.3

My MacBook Pro specs:

MacOS Mojave 10.14.5 (18F132)

MacBook Pro (15-inch, 2016)

Processor: 2.7 GHz Intel Core i7

Memory: 16 GB 2133 MHz LPDDR3

Graphics: Radeon Pro 455 2 GB

                Intel HD Graphics 530 1536 MB

Thanks!

Sandra

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4 replies

happie_97
Community Expert
happie_97Community Expert
Community Expert
August 1, 2019

Have you tried updating XD through your desktop Creative Cloud?

To update your video driver...

1) Click your Apple logo at the top of your screen

2) Click software update

3) It will update your Apple software which will update all drivers

Hope this helps.

S
sandrag007Author
Participating Frequently
August 2, 2019

thanks a lot!

it shows there is one available update, will update and restart and see.

italosan
Community Expert
italosanCommunity Expert
Community Expert
August 2, 2019

Keep us updated on your situation and in case of problems, contact us, we will be happy to help you

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 31, 2019

Hi Sandra,

We're sorry to hear you're having trouble using XD and thank you for sharing the specification of your system. In addition to what Italo has said, I'd like to know if you've observed the slowness with a specific file or with all the files?

Thanks,

Harshika

S
sandrag007Author
Participating Frequently
August 1, 2019

thank you for your prompt reply!

currently im working on 2 files in parallel, and I'm facing the same problem.

italosan
Community Expert
italosanCommunity Expert
Community Expert
July 31, 2019

Hi, by chance did you check if there are any graphics driver updates available?

S
sandrag007Author
Participating Frequently
August 1, 2019

could you please tell me how to do so?

A
Anonymous
July 31, 2019

Moving to Adobe XD from Forum comments

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