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ADOBE XD just closes when i try to open it

New Here ,
Dec 15, 2018 Dec 15, 2018

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I have installed Adobe XD few minutes ago and when i try to open it, it just closes automatically, without any error or so.
Here are my PC specs:
Intel i5-8600 CPU @ 3.1GHz
8GB RAM DDR4 3000MHz HyperX
nVidia GeForce GTX 1050 Ti

SSD 256GB M.2 1800/1500mbs
1000w PowerBank
HDD 1TB

I have Windows 10 Pro with latest update.
Please help, i need it for work...
Thanks.

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Performance, Product issue

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correct answers 1 Correct answer

New Here , Jan 29, 2019 Jan 29, 2019
Preran here is another solution which worked for me. I right click on it in windows 10 and selected settings, then reset the whole app, and now it is working.

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New Here ,
Dec 15, 2018 Dec 15, 2018

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Hi,

It seems that the problem is shared on both, macOS and Windows: https://forums.adobe.com/thread/2573541

Certainly a bug has crept into the latest updates.

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New Here ,
Dec 15, 2018 Dec 15, 2018

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Yeah,
I have XD on my old laptop and it is working fine.
I bought new PC few days ago and i installed it today and got this bug now...
Hopefully someone will help us so i can use it normally again.

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Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

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Apologize for your experience, we will do our best to help.

For Windows, we have a solution documented here Adobe XD shows white screen after launch and crashes on Windows

Can you try the solution and let us know if it helped?

Thanks,

Preran

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New Here ,
Jan 29, 2019 Jan 29, 2019

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Preran here is another solution which worked for me. I right click on it in windows 10 and selected settings, then reset the whole app, and now it is working.

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Adobe Employee ,
Jan 29, 2019 Jan 29, 2019

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Thank you for taking time to share your solution with us, appreciate it.

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New Here ,
Mar 21, 2020 Mar 21, 2020

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It works for me. Thanks!

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New Here ,
Dec 29, 2020 Dec 29, 2020

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this solution is not working for me. Can you please suggest to me any other solution?

 

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New Here ,
May 31, 2021 May 31, 2021

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Sorry I dont understand your solution. Could you please share steps. Right click on it in windows 10?

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Hi Khalid,

 

Sorry to hear about the trouble. Could you please confirm if you have already tried the suggestions shared here https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html?

 

If not, please try that and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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