Adobe Xd keep crashing 37.0.32

Forum|Forum|4 years ago
February 17, 2021
1 reply
1629 views

Please help me with adobe xd. I am just fed up with this application. after 20-30, It automatically stops working. and after that it asks me to log in. this is the 4th time I am going to sign in. i checked my configuration they are ok. I tried updating and reinstalling the application. more than 50 times I sent to report the adobe. but never received a response from them regarding this application crash.

This topic has been closed for replies.

Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble. We can surely investigate this, we just need a few more details like:

The version of XD and OS.
Is it crashing while working on a specific file or multiple files?
Does it crash while performing a specific task or it's crashing randomly?
When it crashes again, please make a note of the time of the crash in local time and if you have the latest version of XD which is 37.0.32, please collect and share the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

S

shah5F91Author

Participating Frequently

1. version: 37.0.32

2 it's happening with all files

3. yes it's crashing whenever I tried to change the text in component

4. okay onwards I will mark crash time. downloaded log collector and will share the log file with you. whenever it's crash

S

shah5F91Author

Participating Frequently

1. version: 37.0.32 and windows-10 64 bit

2 it's happening with all files

3. yes it's crashing whenever I try to change the text in the component and button or any other component copied from another file

4. Okay onwards I will mark crash time. downloaded log collector and will share the log file with you whenever it crashes.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded