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A
Abhishekprime10
Known Participant
April 21, 2021
Question

Adobe XD lagging/Freezing in my windows 10

  • April 21, 2021
  • 2 replies
  • 9013 views

Hey Team!
I have a good config PC but still adobe xd lags after creating more than 3 artboards. How can I fix the lagging, I even uninstalled the creative cloud and used CC cleaner but still nothing changed.
somehow am managing if this keeps on happening I have to switch to another software.

My PC Config:
AMD 2600
16GB Ram 3000mhz
120GB SSD
Asus RX480 GFX 4gb

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    2 replies

    A
    Abhishekprime10Author
    Known Participant
    August 10, 2021

    Hey Team! Any update on my status ? still the problem is pending past 2 months, no update from your side. Newer version of adobe xd couldnt fix the issue yet.

      VladG
      Adobe Employee
      VladG
      Adobe Employee
      August 10, 2021

      Hi @Abhishekprime10 ,

      the video you posted seems to be related to delays caused by a large text block editing followed by multiple text alignment changes on the same large block which may have introduced delays further.

      Is this something you're seeing in the current version of XD too?

       

      Also: is this related to text editing in general or do you feel interacting with the document without text editing is lagging too?

        A
        Abhishekprime10Author
        Known Participant
        August 11, 2021

        I dont think its because of text editing, generally the document is lagging, i guess its due to the background save. XD hangs while its saving. it hangs when the file name with "*" this icon shows up and it takes too long to save and while saving m unable to work.

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        April 21, 2021

        Hi Abhishek,

         

        We apologize for the frustration. Would you mind telling us the version of XD installed on your machine? Does that happen with every file or with a specific file? Could you please create a short video of the workflow and share it with us?

         

        We'll try our best to help.

         

        Thanks,

        Harshika

          A
          Abhishekprime10Author
          Known Participant
          April 29, 2021

          Hey!
          This happens with every file, I even reinstalled my windows still the problem didn't get fixed, I have attached the video, ram usage, and XD file version to this chat kindly look into it. its been like this on windows even in my office PC and now even in my home gaming PC at least it should have worked properly in my home PC but still freezes after creating more than 3 artboards.

          XD version: 39.12.12
          Ram Usage: 11GB and above.

           

          Thank You!

            A
            Askat5CD0
            Participant
            May 6, 2021

            Yah. I have same problem. How did you fix it. or let me know how did you when you finish. My laptop is not strong but it must open. When I watch task manager it shows 40-50% of ram and 20-30% of CPU.( when i use Photoshop it shows almost 100% of ram. where is settings to use full ram.

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