Adobe XD Mobile App on iPhone Slow and Laggy

New Here ,
Apr 25, 2021 Apr 25, 2021

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Hi All;

When I try to view a prototype on Adobe XD Mobile in my iPhone X Max, the transition are laggy and it takes time to respon to the taps. I used XDViewer as an alternative and the transition play very smooth and there is no delay, but the screens on XDviewer are cropped. It will be nice to be able to use XD Mobile app to showcase my prototypes and not rely on third party apps!

 

iPhone Xs Max Software version 14.4.2

MacBook Pro 13" Software version 11.1

 

XD Mobile app  and  Mac using latest version

 

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Product performance , Prototyping

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hi there,

 

Thank you for reaching out. Would you mind telling us if it happens with every file or with a specific file? What is the version of XD you are using? Could you please record a video and share it with us so that we can investigate it?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jan 19, 2022 Jan 19, 2022

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So, I completely agree with the original poster. I have a prototype built for iPhone 12 Pro (also the phone I'm using) and the experience is very sluggish, unresponsive, and in general makes my prototypes feel clunky and heavy. 

When will this be addressed? I can provide files if needed to analyze. For example when viewed on my desktop the prototype runs at a smooth what feels like 60 FPS and in Adobe Xd iOS app it feels like 14 fps with drop frames and jutter.

 

I really feel this needs to be addressed sooner rather than later. I've already began migrating over to Figma just for clean, responsive, no hassles workflow. Things just work the way they should and it's snappy and lightweight. Maybe the iOS app isn't using hardware acceleration available to it?

 

Thank you for your time and attention,

 

Jesse

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Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

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Hi Jesse22730844sncl,

 

We are sorry for the frustration. We would love to investigate on the issue. Could you please share the XD file and share the prototype link? Please also share the version of XD and the details of your operating system. Does that happen with a specific file or all the files?

 

Please upload the XD file to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

We will try our best to help.

 

Thanks,

Harshika

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Explorer ,
Jun 21, 2022 Jun 21, 2022

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Hi, I noticed performance degradation on iOS previews as well, animations that were smooth are now laggy, generally feels sluggish in preview mode for both USB and CC previews

 

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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Hi @sammyg58118447,

 

We are sorry to hear you're experiencing the issue while doing the preview. I have replied to your private message. Could you please share the details asked so that I can start investigating the issue at my end?

 

I will try my best to help.

 

Thanks,

Harshika

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