Adobe XD not compatible

Forum|Forum|8 years ago
November 2, 2017
3 replies
4634 views

I have latest Windows 10 Fall Update

https://i.imgur.com/xiQ02QQ.png

and still cannot install Adobe XD... I even tried to reinstall entire Adobe CC suite but that didn't help..

This topic has been closed for replies.

T

turbocroAuthor

Participant

I have tried everything from deleting Adobe CC all together to sign in out nothing help..

And if I go to help and support on Adobe site all I get is link to this forum..

elainecc

Community Manager

Sorry, I couldn't see the image. It's hard to tell what error is happening!

-Elaine

T

turbocroAuthor

Participant

Image show my Windows version which is the latest out there...

Colin Holgate

Inspiring

Thanks, please let me know, I even got Adobe support on chat but their support guy claimed I need to have Anniversary Update and I tried my best to explain him that I have newer version that that one, but no luck, he keep repeating same sentence over and over like madman... They don't read what I type so I gave up...

Ok, that all took a while. I'm now on the same version of Windows as you. Installing XD went ok, but then I had firewall turned off, so I uninstalled XD again, reset the firewall settings, and tried again. Still it installed ok.

I'm only using a C drive for everything, maybe there's a difference there.

One sad thing, the Windows version of XD has natural zooming, I wish the Mac one worked the same way.