Hi, I faced an issue with XD, it doesn't work at all. I've read the same issue happened with a lot of users and did every single step written by Adobe employees, But I faced the same issue with reset & repaire. I created a new user and signed out, then uninstalled all Adobe apps including Adobe creative cloud, moreover, I used the Adobe cleaner tool, then I restarted my laptop and reinstalled Creative cloud and XD... BUT unfortunately it's still crashes at 30 seconds and closed. I really need to work on it veeery soon! plz help!
Renad, what error are you encountering when downloading and installing Adobe XD? I see you just started a new membership. Is there anything else we should know about the Windows 11 laptop where Adobe XD is being utilized? What type of network is the laptop connected to? Are you able to install other Adobe applications successfully?
when I open the application and open a file to work in, it directly closes. I'm working on illustrator, it works very well, also I work a bit on photoshop but currently I uninstalled it cuz I didn't need it. My laptop is new and there're not many apps on it. device specifications\ 11th intel core i3, processer\ 8GB RAM 256GB SSD, Intel UHD Graphics.
Thanks, Renad. I will move this public discussion to the Adobe XD discussion forum. The community in that forum will be more familiar with resolving any errors while opening Adobe XD on a laptop running Windows 11.
Please don't hesitate to begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen and a member of our support team will be happy to work with you directly to resolve any errors using Adobe XD.
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