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Participant
December 1, 2020
Question

Adobe XD: Opening project shows black screen

  • December 1, 2020
  • 1 reply
  • 1370 views

Hello there,

 

I'm facing this issue that whenever I'm opening a project, the project canvas becomes all black. All the other tool options are still there but the canvas is just black and I can't see any artboards and designs. I've attached a picture below.

 

Tried these: 

• Logged out and logged in again

• Uninstalled and re-installed Adobe XD from CC

 

Version: 35.1.12.5 (Starter), Creative Cloud Sync 4.3.63.1

Please help asap, thanks!

This topic has been closed for replies.

1 reply

Ares Hovhannesyan
Community Expert
Community Expert
December 1, 2020

What is your hardware and OS?

Participant
December 1, 2020

I'm using macOS Big Sur.

The device is MacBook Pro 16" 2.3GHz 8-core i9 processor(latest maxed out one). 

Atul_Saini
Community Manager
Community Manager
January 3, 2021

Hi Fahimabdullah,

 

Sorry for the delay in response. Please ensure that you're using XD 35.3 and let us know if you're still facing trouble. We'd be happy to assist you further. 

 

Thanks,

Atul_Saini