• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe XD quits unexpectedly immediately after install

New Here ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

Hi, 

I have been trying to install Adobe XD 51.01.12.6 on my macOS Monterey 12.1 the last couple of days.  XD will install, but when I try to open I get an error that says "Adobe XD quit unexpectedly" and sends a crash report to Apple.  I have uninstalled/reinstalled, shut down/restarted my computer and also logged in and out of the creative cloud...repeatedly.  I have not found anyone else with this exact problem in the community or with a Google search.  Any ideas out there?

 

Thanks!

Screen Shot 2022-05-20 at 8.21.45 PM.png

Views

442

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 21, 2022 May 21, 2022

Hi @default5h60pv8yubf6, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/unable-to-launch-adobe-xd-on-macos/td-p/11030758 you might want to uninstall XD using the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and try reinstalling it. Hope this helps!

Votes

Translate

Translate
Community Expert ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

LATEST

Hi @default5h60pv8yubf6, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/unable-to-launch-adobe-xd-on-macos/td-p/11030758 you might want to uninstall XD using the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and try reinstalling it. Hope this helps!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines