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Adobe XD quits unexpectedly immediately after install

New Here ,
May 20, 2022 May 20, 2022

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Hi, 

I have been trying to install Adobe XD 51.01.12.6 on my macOS Monterey 12.1 the last couple of days.  XD will install, but when I try to open I get an error that says "Adobe XD quit unexpectedly" and sends a crash report to Apple.  I have uninstalled/reinstalled, shut down/restarted my computer and also logged in and out of the creative cloud...repeatedly.  I have not found anyone else with this exact problem in the community or with a Google search.  Any ideas out there?

 

Thanks!

Screen Shot 2022-05-20 at 8.21.45 PM.png

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correct answers 1 Correct answer

Community Expert , May 21, 2022 May 21, 2022

Hi @default5h60pv8yubf6, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/unable-to-launch-adobe-xd-on-macos/td-p/11030758 you might want to uninstall XD using the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and try reinstalling it. Hope this helps!

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Community Expert ,
May 21, 2022 May 21, 2022

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Hi @default5h60pv8yubf6, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/unable-to-launch-adobe-xd-on-macos/td-p/11030758 you might want to uninstall XD using the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and try reinstalling it. Hope this helps!

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