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Adobe XD Share Links not working

Community Beginner ,
Jan 29, 2025 Jan 29, 2025

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Screen Shot 2025-01-30 at 01.58.00 AM.png

I've been getting this error for months. How can I fix this? Can you please help?

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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@Erkan Yaser DoÄŸan My students and I have no issues sharing our prototypes... what exactly are you creating? Could it be the files (ie images are to big (artwork isn't optimized) for faster viewing pleasures)? A little more information would be awesome to determine the issue 

 

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Community Beginner ,
Jan 30, 2025 Jan 30, 2025

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I do web and mobile application UI design.

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Community Beginner ,
Jan 30, 2025 Jan 30, 2025

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I don't think it's because of the project I'm working on. I open a new page and add 1 object. When I get the share link, it gives the same error. I uninstall and reinstall the program. The problem doesn't go away. My computer's operating system is MacOS Sequoia. I tried it on my Windows computer and I get the same error. I'm a licensed Adobe user. If I can't solve the problem, I'll prefer to use Figma.

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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@Erkan Yaser DoÄŸan totally you could do that... I just tried a simple hover on the first page, and hover and toggle on the second page. I did save the file to my desktop. And no issues at all. My images x 5 in total was only 280kb. 
https://xd.adobe.com/view/a7d0029f-ba72-4d74-aef0-54c9028ed65e-f283

creativeexplorer_0-1738316975948.png

 



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Community Beginner ,
Jan 31, 2025 Jan 31, 2025

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I have solved the problem. The problem is with my office internet provider. I connected to the internet from a different place and the sharing links worked. I do not know how to solve the problem with my office internet provider. Thank you very much for your interest and help.

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Community Beginner ,
Feb 02, 2025 Feb 02, 2025

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I contacted my internet service provider. They said my internet was restricted because of my family profile. They removed the restriction by logging out of the family profile. The problem is solved. My connections are working 🙂

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Community Expert ,
Feb 04, 2025 Feb 04, 2025

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why would they 'restrict' your internet?

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