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Participant
May 31, 2021
Question

Adobe xd stop working and freeze

  • May 31, 2021
  • 2 replies
  • 531 views

I dont know why, but i cant work with adobe xD. After a while, the program freeze, and i'm force to shutdown it with taskmanager.

No message, or any bugreport ....

    This topic has been closed for replies.

    2 replies

    Participant
    June 1, 2021

    Did you recently update to Win 10 21H1?  I had the same problem after this release.  Reverting back to 20H2 solved the problem. You can easily revert from the systemrestore menu.

    Willy35Author
    Participant
    June 2, 2021
    No, it is win 20h2
    Rishabh_Tiwari
    Legend
    May 31, 2021

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The version of XD and OS.
    2. Does this happen on a specific file or multiple files?
    3. Does any specific action lead to freezing or it's freezing randomly?

     

    We're here to help just need more information.

     

    Regards

    Rishabh

    Willy35Author
    Participant
    May 31, 2021
    I cant really say more about the problem.
    I run window 10 and it is adobe xD 40.1.22.3.
    It's just the first file i open in xD, i wanted to learn how to use it.
    The first time it happen was while i tried to setup a gradient on a
    background, another time while i was trying to move a layer, and third
    time, i just let the application open, and once i took it back, it was
    froze ...
    I got the problem even if i use local or web storage ....