Adobe XD stuck on loading page at the begining

New Here ,
Jul 08, 2022 Jul 08, 2022

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HI,

I have purchsed Adobe XD and installed in my computer. When I tried to open it, XD stuck on the very first opening page. How to deal with it?

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New Here ,
Jul 08, 2022 Jul 08, 2022

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Screenshot 2022-07-08 17.19.01.png

 

I have tired all sugesstions, open it from menu, then I uninstalled and re-installed again and restarted computer, cleaned all the data, repair, reset etc. I tries everything but my Adobe XD Stuck at very begining of XD. I have installed window 11, laptop for game ram 8GB, SSD 500 gb, Hard disk 1tB, geforce gtx 1050Ti. Why is not opening? Can I return my money back if it  is not working?

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi @Taalaibek251730370neo ,

 

We're so sorry to hear about the trouble. Please try the suggestions shared in this discussion and let us know if this helps or if you need any further assistance?

 

Regards

Rishabh

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi @Taalaibek251730370neo,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue by following the steps shared? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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