Skip to main content
E
edwinr98045503
Participating Frequently
July 23, 2018
Question

Adobe XD takes time to open

  • July 23, 2018
  • 1 reply
  • 174 views

Why Adobe XD can't open  5 minutes ago? We have prototype presentation. What options should we do if this happens again?

    This topic has been closed for replies.

    1 reply

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    July 24, 2018

    Did not quite get your question. Are you not able to open your XD file or does it take a lot of time to open the prototype?

    - If you are not able to open the prototype, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

    - If there is a delay in opening the file, it could be because of the number of artboards or the use of heavy graphics in your project. Do you notice this issue with smaller projects as well? Would it be possible to share a copy of your file over a private message? You could upload your file to a shared location such as CC and share the file with us. See Share Adobe Creative Cloud files, libraries, prototypes, and more

    Thanks,

    Preran

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices