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JC-Design
Participating Frequently
November 14, 2017
Answered

Adobe XD Version 2.0 crashes when double clicking text

  • November 14, 2017
  • 18 replies
  • 7254 views

Since updating my Adobe XD version 2.0 today, my XD is consistently crashing when I double click on text.

This is preventing me from working.

Please fix this bug asap.

    This topic has been closed for replies.
    Correct answer HelloImJAG

    Updated XD, can't modify/add text = crash

    I posted my fix.

    18 replies

    Show previous replies
    A
    asasdas-01
    Participating Frequently
    November 15, 2017

    Same issue as above on two different computers.  One my Surface Book laptop and the other on my homebrew desktop.  Both are up to date with drivers and on the latest version of Windows Fall Creators Update.

    Freshform
    Freshform
    Participating Frequently
    November 15, 2017

    Unfortunately same issue here. It's even more irritating since I have a project that I have to deliver today and I can't work on it - XD crashes every time I touch text object. Adobe, do you really feel this software is out of beta phase?

    D
    daniels96604038
    Participant
    November 15, 2017

    Got the same issue AFTER installing the latest xd update.

    So there cant be any issue with some kind of graphic driver or OS update ... It happened after the xd patch, not after any other system change. When you try to edit text or even click on it, the app crashes instantly without any warning.

    No changes can be saved.

    Right now this software is not usable ...

    chenhao1820
    chenhao1820
    Participant
    November 15, 2017

    me too

    B
    BrianKinnett
    Participant
    November 14, 2017

    Same issue with text tool crashing the program. I have logged in and out and restarted my computer as well.

    Adobe XD v.2.0.32.10

    Windows 10 Pro v10.0.14393 Build 14393.1770

    Version 1607

    Dell Precision 7510 x64

    i7-6820HQ CPU @ 270GHz

    LR_McLister
    LR_McLister
    Participating Frequently
    November 14, 2017

    Hey Brian,

    Sorry you are hitting this as well. Your Win10 version probably has an update available.  Could you please check for Windows updates to see if that resolves it?  Just type "Check for Updates" in the search field, and it should bring up the Windows Update dialog.

    Thanks,

    -Larry

    theintegrateur
    theintegrateur
    Known Participant
    November 14, 2017

    I have a bunch of Windows updates too, I will try to update and get back to you

    theintegrateur
    theintegrateur
    Known Participant
    November 14, 2017

    Same problem as JC-Design here, same specs!

    Already tried uninstalling and reinstalling but that doesn't solve the problem.

      J
      JC-DesignAuthor
      Participating Frequently
      November 14, 2017

      It appears anything related to the type tool is causing it to crash. Whether I try to edit existing text or create new text.

      olawalekari
      olawalekari
      Participant
      November 14, 2017

      Had a subscription before XD update,now I tried to login it says no ctive subscription and XD doesnt open

      LR_McLister
      LR_McLister
      Participating Frequently
      November 14, 2017

      Hi Olawale,

      Sorry you are experiencing a login issue. Could you please try signing in and out of the creative cloud application?  If that doesn't remedy the issue, could you please try rebooting your system?

      Thanks!,

      -Larry

      C
      Adobe Employee
      CoreyRLucier
      Adobe Employee
      November 14, 2017

      Can you please provide your platform (are you on Mac or Windows) and details as to the version of the OS you are using?

      J
      JC-DesignAuthor
      Participating Frequently
      November 14, 2017

      Hi.

      I am on Windows 10 Pro.

      64-bit Operating System

      Thanks.

        LR_McLister
        LR_McLister
        Participating Frequently
        November 14, 2017

        Hi Jason,

        Sorry to hear that you are hitting this issue.  Could you please provide the specific version number for Win10?  It is available via the about dialog. It is available via

        Start Menu > cog icon / Settings > System > About

        You may then need to scroll down to see "Edition", "Version", and "OS Build"

        Could you please include the device specifications as well?  They should be in the same About dialog.

        Thanks

        -Larry

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