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M
Mikes_UK
Participant
November 30, 2018
Question

Adobe XD will run not on Windows Desktop PC - Help!

  • November 30, 2018
  • 1 reply
  • 299 views

Hi there,

I have just downloaded the latest version of Adobe XD and it will not run on my desktop PC.

I'm running Windows 10 (64bit) Version 1809 (build 17763.134)

PC spec: Intel Xeon E3-1231 v3, 32GB RAM, nVidia Quadro K620.

The program loads up the splash screen, but then it crashes straight away.

Very frustrating as have a deadline that I will now likely miss because of this. Why are Adobe programs always so buggy??

Can anyone help me please?

Thanks

Michael

    This topic has been closed for replies.

    1 reply

    M
    Mikes_UKAuthor
    Participant
    November 30, 2018

    I have a log file, but I have no idea what to do with it?

    Have tried running windows update, uninstalling and reinstalling - nothing is working, same result. Starts to load, then crashes straight away

    M
    Mikes_UKAuthor
    Participant
    November 30, 2018

    I have just been advised by Adobe Tech support that there are many people with this issue and its a real issues. Is anyone else having this problem?

    An official tech support guy took control of my PC, uninstalled and reinstalled the program, along with making a whole load of changes to my machine. Now hardly anything works on my PC. All of the CAD software that had installed on my machine seems to now be effected, along with a load of other Adobe products that were working.

    Not great. Thanks Adobe!! : (

    Here is a copy of the transcript:

    Date: 2018-12-01 05:52:38 SGT

    To: Everyone

    From: Divya Singh

    Michael I apologize for the inconvenience however this is a known issue an is occuring with multiple machines. The resolution for it as of now is to reset Windows operating system.

    ----------------------------------------------------------

    Date: 2018-12-01 05:53:01 SGT

    To: Everyone

    From: Divya Singh

    If you are okay with it please go ahaed and do that in case you are not I will escalate your case to our next level.

    ----------------------------------------------------------

    Date: 2018-12-01 05:54:24 SGT

    To: Everyone

    From: Work Station

    Sorry when you say to restart, do you just mean to restart and log back in again. Or do you mean to reinstall?

    ----------------------------------------------------------

    Date: 2018-12-01 05:54:28 SGT

    To: Everyone

    From: Divya Singh

    Reinstall

    ----------------------------------------------------------

    Date: 2018-12-01 05:54:46 SGT

    To: Everyone

    From: Work Station

    I have already tried that and it didnt work

    ----------------------------------------------------------

    Date: 2018-12-01 05:55:22 SGT

    To: Everyone

    From: Divya Singh

    Did you reinstall Windows?

    ----------------------------------------------------------

    Date: 2018-12-01 05:55:48 SGT

    To: Everyone

    From: Work Station

    Yes, this is fresh install of Windows 10 Pro - installed tonight

    ----------------------------------------------------------

    Date: 2018-12-01 05:56:21 SGT

    To: Everyone

    From: Divya Singh

    Alright in that case I will escalate the case to my next level  and they will get back to you .

    ----------------------------------------------------------

    Date: 2018-12-01 05:57:36 SGT

    To: Everyone

    From: Work Station

    OK, how long do you think that will take, as I really need to get the program up and running. Otherwise I will have to ditch XD and go back to working with Sketch instead....my company has had a lot of problems with XD and we have over 50 licenses

    ----------------------------------------------------------

    Date: 2018-12-01 05:58:17 SGT

    To: Everyone

    From: Divya Singh

    I am afraid to say but I will not be able to comment on the time. However as there are many customer facing the same issue so we are working on it to fix it.

    ----------------------------------------------------------

    Date: 2018-12-01 05:58:32 SGT

    To: Everyone

    From: Work Station

    OK

    ----------------------------------------------------------

    Date: 2018-12-01 05:58:38 SGT

    To: Everyone

    From: Divya Singh

    Is there anything else that I can help you with?

    ----------------------------------------------------------

    Date: 2018-12-01 05:58:56 SGT

    To: Everyone

    From: Work Station

    No, I just need to get this working. How will I be contacted? Via email?

    ----------------------------------------------------------

    Date: 2018-12-01 05:59:16 SGT

    To: Everyone

    From: Divya Singh

    Yes

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    December 14, 2018

    Hi there, sorry for the delay in response and thanks for waiting patiently with this. I would request you to try the steps mentioned on this link: - Adobe XD shows white screen after launch and crashes on Windows and update this discussion with the results.

    Thanks,

    Atul_Saini

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