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borisl54913298
Participant
December 24, 2018
Answered

Adobe XD won't even start installing

  • December 24, 2018
  • 2 replies
  • 4155 views

Hi, i had adobe XD installed and running and all of a sudden it stopped working, it said: "You should reinstall your adobe XD" So I deleted it.

First i couldn't start install from downloaded XD_Set-up.exe so I downloaded it again but no luck there either.

Basically when i double click on set up exe, and click on run, it shows on my mouse cursor that is "working" then stops and nothing happen.. ever. Couldn't do it even when i run it as a administrator...Help please! Thanks

    Correct answer Atul_Saini

    Hi Borisl,

    Sorry that you are unable to install Adobe XD, could you please try to run the setup file as an administrator? I would also like to know if you have installed Adobe Creative Cloud?

    Thanks,

    Atul_Saini

    2 replies

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    Gavin5E47
    Known Participant
    January 4, 2021

    I have similar issue it appears to be proxy related.

    Atul_Saini
    Community Manager
    Atul_SainiCommunity ManagerCorrect answer
    Community Manager
    December 24, 2018

    Hi Borisl,

    Sorry that you are unable to install Adobe XD, could you please try to run the setup file as an administrator? I would also like to know if you have installed Adobe Creative Cloud?

    Thanks,

    Atul_Saini

    B
    borisl54913298Author
    Participant
    December 25, 2018

    Ive had creative cloud, but looks like he was the problem i reinstalled it and it worked. Thanks anyway

      A
      Abdul_555
      Participant
      November 15, 2020

      Hi Vibhuti,

       

      Sorry to hear about the trouble. Could you please try installing the apps by following the steps shared here: https://helpx.adobe.com/download-install/using/download-install-new-computer.html

       

      Let us know if this helps or if you need any further assistance.

       

      Regards

      Rishabh


      Hi, I am facing the same issue. I tried installing ADOBE XD and nothing happens on clicking the exe file. I've tried restarting my PC, tried to run as administrator, also tried installing creative cloud. Even the creative cloud exe file doesn't open. No error window pops up. basically nothing happens at all. Please help!

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