Adobe XD won't launch

New Here ,
Oct 29, 2021 Oct 29, 2021

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I can't launch newest version of Adobe XD:

  • When I click to open button in Creative Cloud, Adobe XD opens and closes in less then one second.
  • When I try to open Adobe XD from file, I receive the error listed bellow

 

Screenshot_1.png

 

I'm using lastest version of Adobe XD (45.0.62) and Windows 10 Pro - 64 bit (Version 1909). I have uninstalled and reinstalled Adobe Creative Cloud and Adobe XD, I also tried all steps from this post https://helpx.adobe.com/ca/xd/kb/xd-crashes-when-launched-on-Windows.html.

 

Other specifications of my lap top:

Processor: Intel(R) Core(TM) i7-8550U CPU @1.80GHz 1.99GHz, 8th Generation

Installed RAM: 8.00GB

Screen Size: 15.6''

 

Error which I recieve in Event Viewer is listed bellow:

Screenshot_2.png

 

Best regards,
Petar

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Adobe Employee ,
Oct 29, 2021 Oct 29, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try the solution shared below:

 

Solution-1: Make sure that Windows is updated to the latest version.

 

Solution-2: Modify Group Policy

 

  • Open Local Group Policy Editor Using Run
  • Press the Windows key + R to open the Run box.
  • Type gpedit.msc and press Enter.
  • If prompted by UAC, click on Yes.
  • Go to User Configuration > Administrative Templates > System
  • Disable Download missing COM components
  • Launch XD, if it fails then try after rebooting the machine.
  • If it still fails, try disabling the Download missing COM components from Computer Configuration also.

 

In case if you need any further assistance, please contact us directly using this link https://helpx.adobe.com/contact.html

 

Regards

Rishabh

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Got same issue on Mac catalina 10.15.7. When try to open a file it close immediately.

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi guillaumes69423320,

 

We are sorry for the trouble and thanks for reaching out. We would like to confirm if it's happening with all files or with a specific file. Is it possible for you to share the XD file with us for investigation purpose? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

We will try my best to help.

 

Thanks,

Harshika

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New Here ,
Nov 11, 2021 Nov 11, 2021

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It was working before I update the app. I have a mac and a windows, all 2 the same issues. I have try a cloud document and a local file and all the same, it close immediately. Also trying multiples documents with same results, closing as soon as I click open. Yes can share one with you.

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