Adobe XD won't open on Windows 10

Community Beginner ,
Jun 03, 2019 Jun 03, 2019

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XD (version 19.2.22) will no longer open on my Windows 10 PC. When I click Open I get a white window that says Adobe XD in the upper left corner for about 30 seconds and then the window closes. I tried installing version 19.1.22 and that didn't work either. I have upgraded back to 19.2.22 and it is still not working.

I had to quickly code the pages by hand in Dreamweaver while XD is down. Please help. I need to finish working on some files for a deadline.

Windows 10 Enterprise 64-bit

Adobe for Teams account

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Adobe Community Professional ,
Jun 03, 2019 Jun 03, 2019

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Right-click on XD desktop shortcut and select Run as Administrator.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 03, 2019 Jun 03, 2019

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https://forums.adobe.com/people/Nancy+OShea  wrote

Right-click on XD desktop shortcut and select Run as Administrator.

I do not see the option to Run as Administrator when I right-click. I don't have Administrator privileges on my PC at my job.

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New Here ,
Jun 05, 2019 Jun 05, 2019

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I thought Adobe XD is an UWP App, then there is no such thing as right-click > run as administrator.

Updating my graphics drivers (just in case) and restarting the pc fixed the problem.

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Adobe Community Professional ,
Jun 03, 2019 Jun 03, 2019

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[Moderator moved from Adobe Creative Cloud to Adobe XD.]

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jun 03, 2019 Jun 03, 2019

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Also see this help article.

Adobe XD launches into a white screen on Windows

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 03, 2019 Jun 03, 2019

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https://forums.adobe.com/people/Nancy+OShea  wrote

Also see this help article.

Adobe XD launches into a white screen on Windows

I'll talk to the IT administrative team and see if this article will help.

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Explorer ,
Sep 18, 2019 Sep 18, 2019

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I tried all of these, and updating my graphic drivers seemed to have worked, but then the problem came back. I think there's some kind of weird conflict with the creative cloud app and XD. The problem only seems to happen if I try to launch XD and the creative cloud app is open and running in the background.

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New Here ,
Jun 04, 2019 Jun 04, 2019

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Struggling with the same issue at the moment, troubleshooting from the post above didn't change anything unfortunately. Worked just fine as of yesterday.    

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Adobe Employee ,
Jun 05, 2019 Jun 05, 2019

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Can you let us know if you are on an Enterprise license, and if you are on the latest version of Adobe XD (19.x) ?

Thanks,

Preran

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Community Beginner ,
Jun 05, 2019 Jun 05, 2019

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Preran  wrote

Can you let us know if you are on an Enterprise license, and if you are on the latest version of Adobe XD (19.x) ?

Thanks,

Preran

Yes, I am on an Adobe Enterprise license at work and yes the latest version of XD.

Windows 10 Enterprise 64-bit

Version 1803

OS build 17134.706

Adobe for Teams account

(Not opening)

Adobe XD 19.2.22

(Opening OK)

Photoshop 20.0.4

Illustrator 23.0.3

InDesign 14.0.2

Bridge 9.0.3

Acrobat 19.0

Dreamweaver 19.1

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Adobe Employee ,
Jun 05, 2019 Jun 05, 2019

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Thank you for the info. I suggest requesting your administrator to get in touch with Adobe Support as soon as possible. They should be able to quickly assist you.

Thanks,

Preran

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Community Beginner ,
Jun 06, 2019 Jun 06, 2019

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So why don't you post the solution here?

I'm having the exact same issue since the last update. My graphic drivers are all updated and it's still not working.

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New Here ,
Jul 04, 2019 Jul 04, 2019

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This is what I did and it worked for me.

Right click on adobe XD on the start menu-> settings -> Repair/Reset/Terminate (dint work) -> Uninstalled -> Restarted PC -> Installed from CC. Worked

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Adobe Employee ,
Jul 05, 2019 Jul 05, 2019

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Thank you for sharing your solution, Manohar. This will definitely help our user to fix the problem. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika

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Explorer ,
Sep 18, 2019 Sep 18, 2019

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The same thing is happening to me. I just completely reinstalled my operating system after spending about 3 hours with Adobe Support trying to fix the issue, and it's still not working. I have figured out that if I don't have the creative cloud app open, it seems to work. But if the creative cloud app is open and I launch XD, I get the white screen, and then I can't access my start menu or cortana search unless I kill all of the creative cloud processes. I think this is some kind of weird issue with the creative cloud app and conflicts with XD.

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Adobe Employee ,
Sep 20, 2019 Sep 20, 2019

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Hi there,

 

Sorry to hear that you're facing trouble using Adobe XD. The issue with white screen crash in XD seems to be fixed in the latest version of XD. Could you please share the OS and XD version of your machine?

 

Thanks,

Harshika

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New Here ,
Oct 04, 2019 Oct 04, 2019

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Hello, I am using the same issue. I have Windows 10 Pro (64 bit), and Adobe XD 22.7.12, previously tried XD 20.0.12 as well. Both are giving issues. I have done it all, from checking registry keys, to uninstall, restart reinstall, uninstall driver disable, restart reinstall, nothing seems to work.

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Explorer ,
Oct 04, 2019 Oct 04, 2019

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I have the latest version of Windows 10, all of the updates. I discovered that the issue was a May 2019 update that caused my CPU to spike. There was a patch that was supposed to fix it, but it didn't work. Once I backed up all of my files and completely reinstalled Windows from scratch, it fixed the issue. Just reinstalling Windows and keeping preferences and such didn't fix it. It's because I disabled Cortana/Search and then did the May 2019 update. I noticed issues right away after an update, but I wasn't sure what month it was. But this article confirmed I'm not crazy and there was something wrong with my machine after installing a windows update, and the month seems to line up with when I started having issues. I did numerous things to try and fix it, but at the end of the day the issue kept coming back. I have lost countless hours of production time over this. Very frustrating. But I'm glad to have finally figured it out. Hope this helps. https://www.pcworld.com/article/3435362/microsoft-will-patch-windows-10-cpu-spike-bug-and-says-its-t...

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New Here ,
Oct 04, 2019 Oct 04, 2019

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I don't have both these installed. Still facing the issue. However, for me, a fresh installation cannot happen - it will take a couple of days to setup my machine as I want it, that is time I do not have on my hands.

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Explorer ,
Oct 04, 2019 Oct 04, 2019

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I'm sorry, I've been working on this for months and this was the only solution I was able to find. I've set up my computer 2 times now. It's a pain in the butt but I can be more productive now that everything is working again. I hope you find another way!

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New Here ,
Jun 23, 2022 Jun 23, 2022

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LATEST

i still cant open xd

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