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I have recently bought a new workstation/gaming pc for use at home. I have installed XD on it. But it won't start.
It just pop up with a blank screen quickly and just closes again
I run Windows home Anniversary (I think!) the computer is only a week old. and I have only installed work things on it. I have tried to uninstall and install XD more then once. and i does not help
Thank you. Can you try the following troubleshooting steps and let me know?
Thanks,
Preran
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I am experiencing all of the situations described in the previous posts. I tried all the possible solutions including,
uninstall my cc, clean any possible residual files with the cleaner cc app, checked my windows 10. Nothing seems to work fine.
I can only use xd after I restart my computer, then if I save and try to load a xd. file it won't open at all.
Any suggestions? Did anyone findd a working solution to this annoying problem?
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Hi Matteo,
Apologize for the delayed response as i was away on vacation. If you are still facing this issue, please contact the Customer Care team using this link contact-bumper
Thanks,
Preran
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Hello, I have the same issue ... during the last 2 months .. it's really frustrating.
The only way to make adobe XD work again is to retrograte the version of windows .
But i can't do that, it's windows professional and my pc needs to be updated.
What should i do ?
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Did you try updating your graphics drivers? Windows will install a generic version of a graphics card driver, so you will need to go to your graphics card manufacturerās website and download the latest to install.
-Elaine
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For people reporting this issue, please be sure to tell us the following info:
C:\Users\%USERNAME%\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\TempState\CSDK.log
C:\Users\%USERNAME%\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\TempState\CSDKBackgroundTask.log
C:\Users\%USERNAME%\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\TempState\Win32Helper.log
C:\Users\%USERNAME%\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\AdobeXD.log
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My probleme is XD installs but fails to launch,
Sometimes a blank pop up appears but 1 sec and disapear.
Sometimes the program did't open at all.
I can't install an other version of my graphic driver, it's a professional pc. But my colleague has exactly the same version of mine with the same version of windows and it's works for him ....
I have one error msg when i want to open a XD file :
whith just "pathfile/namefile" and "The application did not start".
My infos :
For the log files, i did'nt have any of it, I cleaned the adobe suite with the AdobeCreativeCloudCleanerTool tool.
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If you're not seeing any of the log files I listed above, please use the Adobe Log Collector link and send along the ZIP file that tool generates. Thanks for helping us figure out what's going wrong!
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I send you the link to the zip file in private message !
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And here just in case !
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Hello,
Did you find something ?
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Having the same problem. I reinstalled XD yesterday and rebooted. It worked then, but when I tried to open it today, it's back to the same thing. Blank white screen comes up, then closes.
I uninstalled and reinstalled again. Still won't start.
I get EventID 1001 in the Windows Application Logs.
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For all those of you that are still facing this issue, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.
Thanks,
Preran
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Its not launching in Windows 10 Build 17666
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That's the Beta build for Windows 10. The team is aware of crashes issues on that version of Windows, and is investigating the issue for a fix. Meanwhile, we suggest using Adobe XD on a computer running an official version of Windows 10. Apologize for the inconvenience.
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I have a solution and it works for me ! First , you search your Adobe XD on Windows 10 Search Bar here , Right Click on the Adobe XD to go to "App Settings" :
Then you go to to Reset section and Click Reset Button like below . Start the app again , and it works !
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Nah man, that will not work. You guys are probably using laptops, I had Nvidia 820M set as default for every app, went back and switched to Integrated (Intel), Adobe XD opened in a second. Try that, It might fix the issue. Thanks to whoever mentioned that Windows Event log, I found a faulty dll , something starting with nv... assumed It is Nvidia. Do what I did, report back.
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i got the same prob. need help
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Can you try the solution in Adobe XD shows white screen after launch and crashes on Windowsā and let us know if it helped?
Thanks,
Preran
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I have windows 10 with my graphic ard drivers updated. I have tried all the sugestions on this post and none of them works. Adobe XD is still not opening. just a blank screen then crashes
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Thank you for trying the solutions, and I am sorry that they did not work for you. I suggest getting in touch with us directly using this link Contact us | Adobe
Thanks,
Preran
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Hello,I have a similar issue. My xD opens the white screen after downloading ( Windows 10 system), and flips back immediately. How to solve this problem? Be anxious to use, very anxious. Thank you!
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I got the same problem now. Worked for a while, now doesn't anymore.
I have a quite complex development setup, I don't want to restart the whole machine and re-start all the other programs and processes just to be able to copy some assets from another designer XD file.
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Can you provide me with the following info?
Do you see twinapi.appcore.dll listed against the faulting module path?
Error: Exception code: 0xc000027b
Fault offset: 0x00000000000bd598
Faulting process id: 0x251c
Faulting application start time: 0x01d4af56ad394b61
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte\XD CC.exe
Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll
Report Id: ba9d5bef-e4cf-4750-8246-2c367f5c5ea9
Faulting package full name: Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte
Thanks,
Preran
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Yes, it was the twinapi.appcore.dll. (v. 10.0.17763.168)
Everything looks like my error message (except process id and start time of course).
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Thank you. Can you try the following troubleshooting steps and let me know?
Thanks,
Preran