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L
LUWIS CITRA5EC5
Participant
December 8, 2020
Question

adobe xd

  • December 8, 2020
  • 1 reply
  • 562 views

Why cant my adobe xd connect to the cloud. I cant open the doucment shared with me. I have tried updating it, reinstalling and signing in and out of creative cloud

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1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
December 8, 2020

Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and OS.
  2. Are you getting any error while opening a file?
  3. You can also try the suggestions shared here: https://helpx.adobe.com/se/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-create-open-cloud-docs

 

Regards

Rishabh

L
LUWIS CITRA5EC5Author
Participant
December 8, 2020

version: 35.2.12

The adobe xd keep syncing and connecting, unable to load the updated cloud document 

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
December 8, 2020

Thanks for confirming. Have you tried the steps suggested in the article shared above? If yes, please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Is this happening with a specific file or multiple files?
  3. Are you connected to a private network or a managed network like a work network?
  4. Please try the steps shared below:
  • Sign out of XD & CC Desktop app.
  • Close CoreSync and all Adobe related process from the Task Manager/Activity Monitor.
  • Sign back in on the Adobe CC Desktop app and launch XD from there and check if you are able to access the documents.
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