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adobe xd

New Here ,
Dec 08, 2020 Dec 08, 2020

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Why cant my adobe xd connect to the cloud. I cant open the doucment shared with me. I have tried updating it, reinstalling and signing in and out of creative cloud

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How to, Open and save docs, Product performance

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and OS.
  2. Are you getting any error while opening a file?
  3. You can also try the suggestions shared here: https://helpx.adobe.com/se/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-create-open-cl...

 

Regards

Rishabh

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New Here ,
Dec 08, 2020 Dec 08, 2020

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version: 35.2.12

The adobe xd keep syncing and connecting, unable to load the updated cloud document 

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Thanks for confirming. Have you tried the steps suggested in the article shared above? If yes, please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Is this happening with a specific file or multiple files?
  3. Are you connected to a private network or a managed network like a work network?
  4. Please try the steps shared below:
  • Sign out of XD & CC Desktop app.
  • Close CoreSync and all Adobe related process from the Task Manager/Activity Monitor.
  • Sign back in on the Adobe CC Desktop app and launch XD from there and check if you are able to access the documents.

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Hi, yes I have tried the steps in the article but I still can't access the document. I only have one file. I'm using a private network. And I have tried all the steps.

 
 
 
 
 
 
 
 

xd.JPG

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New Here ,
Dec 09, 2020 Dec 09, 2020

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So is there a solution to the problem I'm facing?

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