Copy link to clipboard
Copied
I'd like to log a persistent crash on Exporting PNGs from AdobeXD. This issue has been occuring for over a year now - normally I don't have to export to PNG so it's not much of an issue but lately I've been getting multiple crashes a day. I can count 4 crashes this morning alone. XD then has to be force quit using CTRL+ALT+DEL. What's worse is AdobeXD will then not restart at all and hangs on the loading screen. The only solution is to either manually kill all Adobe processes in Task Manager or restart the computer which is a complete pain. When exporting the dialog hangs on the last 1%. Pressing cancel does nothing and the dialog cannot be dismissed. Closing XD using the X does not work.
PNGs are being exported to a OneDrive folder containing other PNGs.
Windows 10 Pro
OS Build 19042.1348
AdobeXD is latest build as of 19NOV2021
Copy link to clipboard
Copied
Hi there,
We're so sorry to hear about the trouble. Please share a few more details like:
We're here to help, just need more information.
Regards
Rishabh
Copy link to clipboard
Copied
Just following up that the issue appears to be resolved. AdobeXD has now started to present a modal when the export file cannot be written which appears to prevent the crash/hand and has helped diagnose the issue. I now believe the issue is relating to a PNG which had become 'read only' due to being opened in InDesign. I cannot say for sure but the new modals on export appear to have resolved the issue and I have had a few days of successful exports. Thanks for your help.