All artboards in Adobe XD only show background after being forced closed while working

Report · Jul 03, 2019

Hi

My version of Adobe XD: 20.1.12.4

I was copying some asset from other files to my working files.

Then it was forced closed. Then I cannot open my working files.

After waiting a couple of hours then I can open it but all artboards change to blue (the background) and it keeps crashing if I try to zoom or click the artboards.

My working files on cloud document.

Please advise

Thanks,

Report · Jul 03, 2019

Hi Avicenna,

Sorry to hear that you're having trouble using Adobe XD. We'll try our best to help you. In order to proceed further, we will need a few more details to investigate like the OS version you're using and the log files from your machine.

Please generate log files using the information provided in this document < How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let us know if you face any issues with this.

Thanks,

Harshika