Skip to main content
P
paulaseo-xd
Participant
July 10, 2020
Question

All my Cloud Documents gone

  • July 10, 2020
  • 2 replies
  • 239 views

All of my cloud documents are gone since today (or yesterday). Only cloud files shared with me are available. I'm looking for Adobe XD files. 

      This topic has been closed for replies.

      2 replies

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      July 20, 2020

      Hi Paulaseo,

       

      It's been long time we haven't heard anything from you. Would you mind telling me if your issue has been resolved? Did you share the logs with Nawneet for investigation? 

       

      Please let us know if you need further assistance from us.

       

      We are here to help.

       

      Thanks,

      Harshika

      elegant_leader5EE4
      Community Manager
      elegant_leader5EE4Community Manager
      Community Manager
      July 10, 2020

      Hi Paulaseo-xd,

      Sorry to hear that you are facing this issue.

      Can you please spare a minute and share the logs to us so that we can investigate further and help you in every possible way.

      Steps to collect logs: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

      In addition to this, it would be great if you share the OS and XD version details you are using.

      Regards,

      Nawneet

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices