All published links in "Your Work" have disappeared and cannot Update Links in Xd.

New Here ,
Aug 10, 2021 Aug 10, 2021

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I went to update a link I have been working with for months and today discovered that there was no longer an "Update Link" button and only gave me the option to "Manage Links" or create a "New Link". I went to manage my links and noticed that all my links (current and old links) are not on the "Your Work" published link page but the links do exist to visit still.

 

I am still using the same computer and same files. I have not renamed or re-saved. I have clients waiting to have their links updated...

Specs:
macOS Big Sur - Version 11.5.1

Macbook Pro (Retina, 15-inch, Mid 2015)
2.5 GHz Quad-Core Intel Core i7
16 GB 1600 MHz DDR3

AMD Radeon R9 M370X 2 GB Intel Iris Pro 1536 MB


XD Version 42.1.22

Creative Cloud Version 5.5.0.619

Example of link that still exists:
https://xd.adobe.com/view/f0d61ef9-d341-44d2-a3d2-2544c17463f7-a585/

 

What my "Your Work" displays and Xd file shows. This should have multiple links from the past year and a half.
Telisha_YourWork_Missing.png

Telisha_XdFile_NoUpdateLink.png


Some links have comments and conversations between me and the client that I cannot lose & I don't want to create a new link and cause confusion with clients.

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correct answers 1 Correct answer

New Here , Aug 23, 2021 Aug 23, 2021
[UPDATE] So the issue has been resolved as of this morning. I was told that it was a data migration error on Adobe's end and that it shouldn't happen again. I hope this issue hasn't happened to anyone else.

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi Telisha,

 

We are sorry for the delay in response. We would request you to please share your Adobe ID with me over a private message so that I can check your account details to check if this is not because of the migration issue.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Aug 23, 2021 Aug 23, 2021

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LATEST

[UPDATE]

 

So the issue has been resolved as of this morning. I was told that it was a data migration error on Adobe's end and that it shouldn't happen again. I hope this issue hasn't happened to anyone else.

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