All settings greyed out and it's asking for my old computer that I don't have.

[Samuel26469713nqwl]

All settings greyed out and it's asking for my old computer that I don't have.

Can anything be done to resume normality?

I thought all the files were on the cloud because they flashed up on my new device but they may just have been smart previews.

Thanks.

[Spas K.]

Can you post a screenshot of what you're seeing? Are you able to see your Xd files from the Files tab on the Creative Cloud desktop app or https://www.adobe.com/files ?

Have you tried logging out and back in the Creative Cloud app, and relaunching Xd after that?

[Samuel26469713nqwl]

You no what. I really appreciate your post because you're the only one who replied. 

The problem seems to have sorted itself out. 

I think the problem happened because I was using a different WIFI maybe.

I was using the Internet at the library. 

Do you think adobe has software designed to stop that?

As soon as I used my home Wifi it worked again. 

[Spas K.]

Glad you got it working.

Who knows what the issue was. Could've been a temporary outage of some of Adobe's servers, or that library wifi network might've had some ports restricted and one happened to be used by CC.