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robertd78852854
New Participant
May 20, 2020
Answered

All the XD cloud doc services are currently down

  • May 20, 2020
  • 28 replies
  • 12284 views

Getting the something went wrong error from my links. 

 

<The Title was renamed by moderator>

    This topic has been closed for replies.
    Correct answer Preran

    The issue causing impact has been resolved and all impacted services are currently operating normally. Let us know if you continue to face issues.

    28 replies

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    May 21, 2020

    The issue causing impact has been resolved and all impacted services are currently operating normally. Let us know if you continue to face issues.

    Y
    YYYYYY
    New Participant
    May 21, 2020

    Hi, 
    I am still experiencing issues with my sharing for development feature. 
    Since last weekend, the file cannot be shared for development, it will just be stuck at 0%. 
    The last time that i was able to share that file was early last week. 
    Tried with offline version and wasn't able to share either. 

    Please do advice on what to do with this. Really need to get this working as the client has been waiting for almost a week.

     

    Thank you! 

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    May 21, 2020

    If this isn't a recent issue, I suggest getting in touch with the tech support team http://adobe.ly/1PASjLX using this link.

     

    You can also try the solutions mentioned in this article https://helpx.adobe.com/ca/xd/kb/cannot-use-share-feature.html

     

    Some issues of this nature are because of components getting corrupt. If you are up to it,  you can remove components one by one to see if any of those is causing the issue.

     

    Thanks,

    Preran

    R
    roccofc
    New Participant
    May 20, 2020

    This is unbelievable. Entire workflow for the last 2 hours has halted because creative cloud is down.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 20, 2020

    Hi All,

     

    We’re currently seeing issues with some of our services that run on AWS. Our teams are working urgently to get back online as soon as possible. Stay tuned here for updates: https://adobe.ly/2xSSmlE. Hope it will be fixed soon.

     

    We are sorry for the inconvenience.

     

    Thanks,

    Harshika

    F
    Ferdie.martinez@bcbsfl.com
    New Participant
    May 20, 2020

    Updating XD Share link - error 44:63 

     

    Pic provided

    H.A.F.E.E.Z
    H.A.F.E.E.Z
    New Participant
    May 20, 2020

    Thank for the quick fix at error just now. Now new one comes up. The scroll effet a bit jagged. Is it my monitor or XD links are behaving like that? Need advice. Thanks

    ryan.1.johnson
    ryan.1.johnson
    Participating Frequently
    May 20, 2020

    I and another remote UX person are getting Error 44:63. We are working in different parts of down, but all of our company's XD files are not uploading and our clients are getting failed passwords attempts to view our work. 

      U
      uxjustin
      New Participant
      May 20, 2020

      Experiencing the same issue here.

        ryan.1.johnson
        ryan.1.johnson
        Participating Frequently
        May 20, 2020

        Where are you located? 

        S
        studiogenerosa
        New Participant
        May 20, 2020

        Thanks for jumping on this! 

          S
          studiogenerosa
          New Participant
          May 20, 2020

          Like others, I can't create a review link or update any existing links. Stays on 50% updated for a few minutes, crawls up to 90% and then "something went wrong" appears with error 44:63. 

          S
          side•sea agency
          Participating Frequently
          May 20, 2020

          Old links seem to be working again... Still having issues with creating new links (error: 44:63)

          H.A.F.E.E.Z
          H.A.F.E.E.Z
          New Participant
          May 20, 2020

          Im trying to create public link without password and XD gave me this error message. More than that, when it almost 100% the loader is  going back and forth 99 80 100 90 PERCENTAGE something like that.and now stuck at 66%.

           

          Please help. 

          V
          vgomesouz
          New Participant
          May 20, 2020

          I've tried all the support suggestions, appears as ERROR 44:63 and sometimes 55:63... 

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