Skip to main content
E
epic_heart5D9B
Participant
August 5, 2020
Answered

ANYONE CAN HELP ME?? I CANT CONNECT TO ADOBE CLOUD

  • August 5, 2020
  • 2 replies
  • 503 views

I had installed Adobe XD from the adobe website, and connect it to adobe cloud. but now I can't connect to adobe cloud so I can't create a new adobe xd project, like this. although I already restart my laptop and the creative cloud service

    This topic has been closed for replies.
    Correct answer Atul_Saini

    Hi Kanakura, in addition to what Italosan mentioned please try the steps mentioned here (https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html) and let us know if that helps. 

     

    Thanks,

    Atul_Saini

    2 replies

    Atul_Saini
    Community Manager
    Atul_SainiCommunity ManagerCorrect answer
    Community Manager
    August 28, 2020

    Hi Kanakura, in addition to what Italosan mentioned please try the steps mentioned here (https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html) and let us know if that helps. 

     

    Thanks,

    Atul_Saini

      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      August 5, 2020

      Hi, have you checked if there are any updates available for the Creative Cloud app? Also, try uninstalling Adobe XD and installing it directly from the Creative Cloud app.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices