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ANYONE CAN HELP ME?? I CANT CONNECT TO ADOBE CLOUD

New Here ,
Aug 04, 2020 Aug 04, 2020

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I had installed Adobe XD from the adobe website, and connect it to adobe cloud. but now I can't connect to adobe cloud so I can't create a new adobe xd project, like this. although I already restart my laptop and the creative cloud service

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Adobe Employee , Aug 28, 2020 Aug 28, 2020
Hi Kanakura, in addition to what Italosan mentioned please try the steps mentioned here (https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html) and let us know if that helps.  Thanks, Atul_Saini

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Adobe Community Professional ,
Aug 05, 2020 Aug 05, 2020

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Hi, have you checked if there are any updates available for the Creative Cloud app? Also, try uninstalling Adobe XD and installing it directly from the Creative Cloud app.

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Adobe Employee ,
Aug 28, 2020 Aug 28, 2020

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Hi Kanakura, in addition to what Italosan mentioned please try the steps mentioned here (https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html) and let us know if that helps. 

 

Thanks,

Atul_Saini

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