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Participant
November 18, 2020
Question

Artboards in XD disappearing after handing file off to Developer?

  • November 18, 2020
  • 1 reply
  • 577 views

I'm very confused. I've been sending links to my developer with designs mocked up in XD, and there are instances where I go back into the file a few days later and entire artboards are completely gone/missing. Is my developer deleting things? Is this something I'm doing??

 

I've been saving my file to the cloud. Can someone please help? Its gut wrenching to see the work just disappear and I have to start all of this work from scratch now!

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1 reply

HARSHIKA_VERMA
Community Manager
Community Manager
November 18, 2020

Hi there,

 

That's strange. Is it happening with every file or with a specific file? Could you please check if the artboards of the file are visible here: https://assets.adobe.com/cloud-documents? Please also check the version history of the XD file: https://helpx.adobe.com/in/creative-cloud/help/versioning-faq.html#:~:text=and%20select%20it.-,Click%20the%20Timeline%20icon%20on%20the%20right%20to%20view%20the,content%20to%20your%20current%20version

 

Let us know if that helps.

 

Thanks,

Harshika

vivssAuthor
Participant
November 18, 2020

Hi Harshika,

 

It's only happening with a few files at the moment. The artboards are still not visible and it doesn't look like the cloud has been backing up any of my versions as I'm working either? 

 

on the 

HARSHIKA_VERMA
Community Manager
Community Manager
December 1, 2020

Sorry for the delay in response. If you're still experiencing the issue, could you please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately?

 

Thanks,

Harshika