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Participating Frequently
June 12, 2020
Question

Assets disappeared from windowsUI kit while scrolling in XD.

  • June 12, 2020
  • 1 reply
  • 763 views

I'm not sure why but the asset list in Adobe XD keeps disappearing assets in the list. Just opening the WindowsUI.xd file (which is available on the Microsoft website) and scrolling up/down initially I can see everything but it seems that if I click away from the WindowsUI document screen to any other application on my desktop and switch back, then most of the assets in the list disappear. 

 

Although this is demonstrated in the attached video by opening up a new XD document it happens even if I switch to another application and switch back. I've done this multiple times, and in my case, it's repeatable every time. 

 

Is this a known issue or is there something I can do to prevent this?

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1 reply

italosan
Community Expert
Community Expert
June 12, 2020

Hi, which version of Adobe Xd are you using? Could you list the features of your pc?

Participating Frequently
June 12, 2020

XD version is 29.2.32.3, CC Sync 4.3.45.2

The PC is a Dell XPS

Processor is I7, multi-core, Hyper-threaded

Windows 10 Pro 64-bit

32gb memory

300gb free drive space

HARSHIKA_VERMA
Community Manager
Community Manager
June 12, 2020

Hi James,

 

We are sorry to hear you are having trouble using assets from windows UI in XD. We have the latest version of XD available 29.3. We would request you please update and let us know if that helps.

 

Thanks,

Harshika