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M
Mathias5CAE
Participant
September 28, 2020
Question

Audio playback problem while previewing on iphone

  • September 28, 2020
  • 1 reply
  • 621 views

Hello I made a soundboard for a school project and the sounds work great on my pc, but when I preview on my iPhone it does not play any sound when pressed

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1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
September 28, 2020

Hi Mathias,

 

Sorry to hear you're having issues with audio playback on Iphone. Would you mind checking this article: https://helpx.adobe.com/in/xd/kb/known-issues.html#mac-only  under "97262 - (Safari only) Audio playback action in Prototype mode is not functioning due to console errors" and try the workaround solution mentioned?

 

Let us know if that helps.

 

Thanks,

Harshika

M
Mathias5CAEAuthor
Participant
September 28, 2020

I specified PC as in not a mac, sorry if this wasn't clear enough!

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
September 29, 2020

Oh sorry about that. Is it possible for you to share the file with me over a private message so that I can investigate at my end? Please upload the file to a shared location such as Creative Cloud, Dropbox and share the URL with me over a PM.

 

I will try my best to help.

 

Thanks,

Harshika

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