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Black screen on workspace area. Unable to see artboards.

New Here ,
Dec 21, 2020 Dec 21, 2020

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Hello, I’m encountering an issue with XD where for some reason I am unable to see any of my art-boards in the workspace, I could only see is a black screen. Attaching a screenshot for the same. This issue is on all files. Could you please help me fix this issue as soon as possible?
 

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Adobe Employee , Dec 21, 2020 Dec 21, 2020

Hi Veeresh,

 

Sorry to hear about the trouble. This isn't expected so could you please re-install XD and let us know if that solves the issue or if you need any further assistance.

 

Regards

Rishabh

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Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

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Hi Veeresh,

 

Sorry to hear about the trouble. This isn't expected so could you please re-install XD and let us know if that solves the issue or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Sep 05, 2021 Sep 05, 2021

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Hi, I'm having this same issue. I've uninstalled and reinstalled and there's been no change. What should I do?

 

I'm attaching a screenshot for reference.Screen Shot 2021-09-05 at 11.30.43 PM.png

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New Here ,
Oct 14, 2021 Oct 14, 2021

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I am having the same issue - Adobe is there any resolution?

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