Broken links after importing a library

Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Here is our problem:
Adobe has requested the migration of our personal accounts to a "business" profile. This forced us to export all our cloud libraries from the old personal account and then add them to our new company profile.
We have since had a big problem in XD:
- All our links are broken on our files!

 

Here is an example :
On our old personal profile we export the icon library "icon_library".

"icons_library" is initially used in local XD files and allows us to quickly update components of a Design System.

On our new Company profile we import "icons_library" hoping to be able to recreate all the links.
Unfortunately our XD files remain dependent on "icons_library" of our personal profile.

We have hundreds of items out of ten files to attach and it's endless work!

How to link the assets of our old personal profile to those of our new company profile without having to redo everything?

We have followed Adobe's migration recommendations to the letter, but this part is flawed.

Thank you for your help

TOPICS
Data loss , Import and export , Known Issue , Missing feature

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Hi there,

 

We're so sorry to hear about the trouble and for the delay in response. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh 

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hello, I have exactly the same problem and I do not think that the problem is there. Indeed some libraries are composed of assets in different formats (for example illustrator format for icons) and when importing these libraries in a new profile, these illustrator assets present in XD files are linked to the original libraries created under personal profile (see screenshot). So the question is how to re-edit the links of any library asset (illustrator, photoshop, ...) under XD? Or eventually how to change the owner of a library without having to make a copy? Because it's the copy of a library that breaks the link of the assets.

Thanks to you !

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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That's exactely my problem ! 

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Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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It doesn't change anything. It doesn't work!

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