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KylePhoto
Participant
September 12, 2019
Question

Bug Adobe XD Update Breaks Windows 10 Start Menu Tiles

  • September 12, 2019
  • 2 replies
  • 1456 views

Whenever I update Adobe XD thru the Adobe CC software, it breaks my Start menu tiles that are supposed to show content. My calendar tile does not show appointments anymore, the weather app doesn't show the weather, mail doesn't show e-mail, etc. Apparently this does not happen when any other Adobe apps are updated, like Photoshop, Lightroom, etc. Only Adobe XD causes this problem which leads me to believe it could be related to the fact that it is a different type of app. Windows Store app? No other Windows Store app causes this problem when updated.

 

Already tried to kill and restart the Windows Explorer and Start Menu processes in task manager and it does not fix it. The only solution to get it back to normal is to restart the PC, which is extremely inconvenient and annoying.

 

My system is running perfectly, everything is updated. Running Windows 10 64bits 1903.

 

Any ideas?

 

This topic has been closed for replies.

2 replies

MrBuster
MrBuster
Participant
December 7, 2019

I have a similar problem. I traveled from the US to Europe with a Lenovo Workstation running windows 10. When I arrived, on the first day, several updates took place to Adobe products through the CC app and to Windows. After that I noticed that the start menu wasn't working but used the right click menu instead. Later I realized that XD wasn't working at all. Both the start menu and XD start to load and then quit. With XD I see a white screen for about 10 seconds. I am back in the US and the same problems continue. I have tried almost all of the techniques that I've found on the web for fixing both the XD and start menu problems except for installing a clean version of windows. I would like to be able to run the most recent version of XD but am still traveling and don't have access to a mac. I don't know if the problem is related to CC updates, the windows update, or maybe something related to the programs updating to versions that are in compliance with EU regulations. It really hasn't been a big inconvenience but it could be in the future and I would like to get things back to normal without having to remove everything from this computer. Any suggestions would be appreciated.

MrBuster
MrBuster
Participant
December 7, 2019

Also, I neglected to mention that XD version 23.1.32 seems to work fine. Windows 10 Pro version 1909, 64 bit.

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
September 13, 2019

Do you have Adobe XD Version 22.3.12.2 installed?

I have the same version of Win10 1903.

My Start tiles are working fine, I've never noticed that they didn't work.

Is this also in correlation with a White Screen on XD which required a restart of the system or some other method to get it working?
Could you remove the XD tile from the Start before doing an update and see if that makes any difference to the rest of the tiles when you do the next XD update?

K
KylePhotoAuthor
Participant
September 13, 2019
Just to clarify, Adobe XD works fine. The only problem is when I launch Adobe Creative Cloud to update the apps. All other apps like PS and LR update without issues. When Adobe XD finishes updating, the task bar flashes, all icons reload, similar to when you kill and restart the explorer process and then the tiles break. I'll try removing the XD tile in the next update,
Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
September 13, 2019

Hi KylePhoto, this sounds strange, would you mind enabling auto-updated from Creative Cloud app? 
Please see this link for detailed procedure: - https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html. Check for "Enable auto-update for all apps from Preferences" on this page and follow the steps. 

Thanks,

Atul_Saini

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